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Emergency calls only.

chrisbknight
Investigator
Investigator

‎03-05-2023 01:32 PM

I've got £9 on my pay as you go phone and it's fully charged. Why is it saying emergency calls only and what can I do?

0 Helpful
12 REPLIES 12
chrisbknight
Investigator
Investigator
In response to XRaySpeX

‎03-05-2023 02:05 PM

Hi. I didn't buy a pack. I don't use data. Simply use it for phone calls and texts and top up when the credit runs low.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to chrisbknight

‎03-05-2023 02:09 PM - edited ‎03-05-2023 02:42 PM

Have you Checked Status of the Network Status Checker there and reported your problem via that link?

I was initially treating this as a PAYG issue not knowing you didn't use packs but I now think it's a network issue.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
chrisbknight
Investigator
Investigator
In response to XRaySpeX

‎03-05-2023 02:11 PM

No. But I will. If that doesn't help, I'll call CS.

Thanks for all your help.

0 Helpful