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EE on 1p Mobile

bulldog147
Established Contributor
Established Contributor

‎01-06-2024 05:44 PM - edited ‎01-06-2024 05:49 PM

Why is EE put 15 MHz for 5G in TF7 5 area? believe to be mount way mast (ee) other area getting 375/75 while my area getting 100/15 come on EE sort this mast out! I can see netmonster app for mobile signal other area TF3  get Band 1,3,7 20+15+20+40 MHz

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4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎01-06-2024 07:50 PM

@bulldog147  Are you a 1p mobile customer ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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bristolian
EE Community Star
EE Community Star

‎01-06-2024 09:43 PM

I'm not sure what you're actually asking, but service queries from 1p-Mobile users should be directed at 1p-Mobile.

The same applies to any MVNO.

bulldog147
Established Contributor
Established Contributor
In response to bristolian

‎06-06-2024 02:05 PM - edited ‎06-06-2024 02:05 PM

No any MVNO (1p Mobile) run by EE network as it EE main responsible for any network status as 1p mobile told me. I type in post code under EE network issues there is problem in the area and click here for more information - but stupid EE won't let me access it unless you are EE customer! That's bang out of order, the network signal fault should show information to public why hidden it to ee mobile customer only. I have raised this complaints to Ofcom about this site https://ee.co.uk/help/service-status showing useless no information to put on it.

Network issues here for ongoing for 5 months now.

 

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bristolian
EE Community Star
EE Community Star
In response to bulldog147

‎06-06-2024 02:33 PM

@bulldog147 wrote:

No any MVNO (1p Mobile) run by EE network as it EE main responsible for any network status as 1p mobile told me.

There has been a misunderstanding here, and incorrect advice posted on this thread as a result.

EE provide the radio coverage for their MVNO's, but those MVNO's are responsible for all customer service interactions.

It is the responsibility of 1p-Mobile to act as conduit for those queries, and direct them to the host operator as appropriate. EE are completely within their rights to restrict their status information however they see fit.