The EE Community

Returning equipment

I'm having real trouble returning an old EE Hub. After an issue with my original hub, a remote EE engineer sent me a replacement. Since then, I’ve been trying to return the old one—but I never received a confirmation email for the new hub delivery, w...

802.11n PC can't see Wi-Fi Network

We have inherited an old PC with built-in WiFi but it's only 802.11n and can't see the SH+'s network / SSID.I've read that the SH+ should have an option to revert from WiFi 6 to WiFi 5, but this option is not visible. Apparently it was removed in the...

Upgrade

Good morning I just went on the website to upgrade my phone and I think it’s a scam because every time I finished my order it was going on a thing saying not available try again later ? Can you please help me and let me know if I have done an order w...

Box Pro fast forward issue

Just recently I've noticed a strange problem on my Box Pro.Occasionally, while watching recordings, when I press the remote fast forward tab, the screen goes blank for a short while, then I get the YouView splash screen, then I am dumped back at the ...

Why is the link to buy a data roaming pack broken?

I’m abroad and have been purchasing the 7 day data roaming pass for £25. I keep getting the texts including a link to buy another but the link takes me to a page that will not load. I’ve attempted searching for it separately on EE and those links are...

Early charges

I usually pay for my 10 pound pack on the 2nd of each month, but this time the payment was taken 4 days early. That wouldn’t have been a big issue, but I was actually planning to cancel my subscription and switch to Giffgaff because I’ve been having ...

Can I use a recordable BT box as my second box instead of the mini?

Discovery + access denied

Hello,I wonder if anyone could help with an issue with discovery +? I randomly get a message “Something Went Wrong You do not have permission to access the requested resource. NSULErrorDomain.-1102” when trying to watch MotoGP.  Sometimes I can click...

Nightmare full fibre order / install

I placed my full fibre order in September 2024.In June Openreach finally completed the outside work to my property (They did do nothing until then, tried EE for updates, which was impossible).After the outside work it went quiet again, I spoke to EE ...