EE Auto Wifi

BeardedClaw · ‎11-10-2022

Hi so I used to always be able to connect to ee wifi underground automatically - however I now have to select manually at any stop to just connect to it. Any advice/tips to resolve?

iPhone 12 Pro max ios 16.0.2

Northerner · ‎11-10-2022

Hi @BeardedClaw

I noticed this in my S21 Ultra last week.

I'm back in London tomorrow so I will see if it's the same issue.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

roseytea · ‎11-01-2023

Did you manage to resolve this? I’ve had the same problem for 3 or 4 months now. Have had several calls to EE but unfortunately no success. I’m using an iPhone 12

Katie_B · ‎11-01-2023

Hello @roseytea.

What was the outcome of your last call to technical care?

Katie

roseytea · ‎11-01-2023

They updated my profile via text message but unfortunately upon returning to the underground it didn’t work. They have asked me to call from the underground but the times I’m there - to and from work at peak time - it’s a bit difficult to!

Katie_B · ‎11-01-2023

Are you experiencing the same issues as the original poster? @roseytea.

Katie

roseytea · ‎11-01-2023

Yes, exactly the same.

Katie_B · ‎11-01-2023

Thanks for confirming @roseytea.

The only thing I could now recommend after your profile being updated already is to try follow the advice from our technical care team and call when at the station.

I am aware that this can be a bit difficult especially during rush hour.

Katie