Data and texts not working

ggh3
Visitor

‎20-10-2022 05:15 PM

For some reason my data has switched to 3G (without me doing so) and is no longer working despite me having data. Texts will also not send and I can’t ring 150. This morning however it was perfectly fine and this has only happened recently. Any help? 

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎20-10-2022 08:23 PM

@ggh3 : Have you checked the Network Status Checker there and reported your problem via that link?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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bristolian
EE Community Star
EE Community Star

‎20-10-2022 08:43 PM

I'm guessing your phone is showing signal indicators, just that you're concerned it's not 4G?

Are you able to make calls to other numbers OK? Have you tried restarting your phone?

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