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Cut Off From EE Network

IndigoFox
Visitor

‎29-09-2023 03:19 PM

I have suddenly lost access to the EE network. I cannot call or text them as I have no access to the EE network. The chat bot is useless as it cannot decipher my request. So i'm now stuck in a limbo.

I recieved a message and a call to say someone had requested an eSIM. Then everything went off.

What can i do?

0 Helpful
1 REPLY 1
bristolian
EE Community Star
EE Community Star

‎29-09-2023 04:20 PM

This is likely to either be a local coverage outage (check by "check status" on https://coverage.ee.co.uk/coverage/ee ) or - given your reference to SIM changes, something account-specific.

There is no access to individual customer accounts on this forum, but you can contact EE CS from any working phone by calling 0800 0798586