Coverage in the Isle of Dogs

[Leanne_T]

Update: 19 March 2024

Over the past few months, our engineers have been continuing negotiations with the site provider to arrange a date to access the area and start building the equipment needed for the new mast at the first location. Once we have agreed a date with the site provider, we can confirm an approximate on-air date for the new mast.

For the second location (as a back-up in case of any unforeseen problems with the first area), the submitted designs have been approved and we have started legal steps to legally acquire the land from the landowner and start building the equipment needed for the new mast. Once the build is completed, we can confirm an approximate on-air date for the new mast.

In case of any unforeseen complications with either of the two areas, we have located a third area as a back-up. Our engineers have completed required designs at the location following the structural surveys, and these have been submitted to the site provider for approval. Pending a positive outcome from the designs, we can start building the equipment needed and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

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Update: 17 November 2023

Over the past few months, our engineers have conducted power tests at the first location and found the power supply designs would need to be amended for the mast to be installed. These power supply designs have now been completed and approved by the site provider. We are working with the site provider to arrange a date to access the area and start building the equipment needed and confirm an approximate on-air date for the new mast.

For the second location (as a back-up in case of any unforeseen problems with the first area) our engineers have completed the requested surveys and are completing final site designs. Once the site designs have been completed, these will be submitted for approval to the landowner. Pending a positive outcome from the site designs, our engineers can start legal steps to legally acquire the land from the landowner and start building the equipment needed for the new mast. Once the build is completed, we can confirm an approximate on-air date for the new mast.

In case of any unforeseen complications with either of the two areas, we have located a third area as a back-up. Our engineers have completed structural surveys for the new mast, and these have been submitted to the site provider for approval. Pending a positive outcome from the surveys, we can start building the equipment needed and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

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Update: 12 August 2023

Over the past few months, our engineers have completed the further surveys requested at the first location and submitted these for approval. Pending a positive outcome from the surveys, we can start building the equipment needed and confirm an approximate on-air date for the new mast.

For the second location (as a back-up in case of any unforeseen problems with the first area) our engineers have submitted revised designs to build the equipment without the use of the crane and these are waiting for final approval. Pending a positive outcome from the revised designs, our engineers can start legal steps to legally acquire the land from the landowner and start building the equipment needed for the new mast. Once the build is completed, we can confirm an approximate on-air date for the new mast.

In case of any unforeseen complications with either of the two areas, we have located a third area as a back-up. Our engineers have accessed the area and completed the structural surveys for the new mast, these have been submitted to the site provider for approval. Pending a positive outcome from the surveys, we can start building the equipment needed and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

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Update: 22 June 2023 

Over the past few weeks, the legal steps have been completed for the first location. As part of the planning permission to start building the equipment, we have been requested to conduct further surveys at the area. Pending a positive outcome from the surveys, we can start building the equipment needed and confirm an approximate on-air date for the new mast.

For the second location (as a back-up in case of any unforeseen problems with the first area) our engineers have submitted revised designs to build the equipment without the use of the crane. Pending a positive outcome from the revised designs, our engineers can arrange a date to access the area and start building the equipment needed for the new mast. Once the build is completed, we can confirm an approximate on-air date for the new mast.

In case of any unforeseen complications with either of the two areas, we have located a third area as a back-up. Our engineers have had legal approval to access the area and complete structural surveys for the new mast. We are working with the site provider to arrange a date to access the area to complete the structural surveys. mast. Pending a positive outcome from the surveys, we can start building the equipment needed and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

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Update: 17 May 2023

Over the past few months, our engineers have had legal approval to access the area and complete surveys for the new mast and these have been completed at the first location. As part of the legal negotiations, we have started the next step to legally acquire the land from the landowner and start building the equipment. We expect all legal steps to be completed by the end of June. Pending a positive outcome for the build to start, we can confirm an approximate on-air date for the new mast. 

For the second location (as a back-up in case of any unforeseen problems with the first area) our engineers have accessed the area to complete the structural surveys, we have found to build the equipment at the area we will be unable to access with a crane, we are revising the designs to build the equipment without the use of the crane. Once all designs have been completed, we can start legal steps to legally acquire the land from the landowner. Once the legal steps have been completed, we can start building the equipment needed for the new mast. 

In case of any unforeseen complications with the two areas, and to restore service to the area as soon as possible, we have located a third area as a back-up, our engineers have had legal approval to access the area and complete structural surveys for the new mast. Pending a positive outcome from the surveys, we can start building the equipment needed and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

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Update: 16 March 2023

Our engineers are waiting for a date for the legal hearing for the first location, which we expect to have by the end of April. Once the legal steps have been completed, we can start building the equipment needed for the new mast.

For the second location (as a back-up in case of any unforeseen problems with the first area) the landowner has refused our request for the structural drawings that we require as part of the planning application. We have started legal negotiations to acquire the land from the landowner. We expect to have a date for the legal hearing to take place by the middle of May. Once the legal steps have been completed, we can start building the equipment needed for the new mast.

In case of any unforeseen complications with the two areas, and to restore service to the area as soon as possible, we have located a third area as a back-up we have started legal negotiations with the site provider to access the area and complete the surveys required to make sure the area will be suitable for the equipment. We expect to have a decision from the legal negotiations by the end of June.  

We will keep you updated on this post.

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Update: 25 January 2023

Over the past few months, our engineers have submitted the additional surveys for approval for the first location and are waiting for a hearing date for the legal hearing. Once the legal steps have been completed, we can start building the equipment needed for the new mast.

For the second location (as a back-up in case of any unforeseen problems with the first area) the landowner has refused our request for the structural drawings that we require as part of the planning application. We have started legal negotiations to legally acquire the land from the landowner. We are waiting for a date for the legal hearing to take place.

In case of any unforeseen complications with the two areas, and to restore service to the area as soon as possible, we have located a third area as a back-up and are currently working with the site provider to access the area to complete surveys to make sure the area will be suitable for the equipment.

We will keep you updated on this post.

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Update: 15 November 2022

Our engineers have started legal steps to acquire the land from the landowner for the first location. As part of the legal steps, we have been requested to complete additional surveys at the location. Once all surveys have been submitted and we expect the legal hearing to take place within three months.

For the second location (as a back-up in case of any unforeseen problems with the first area) we have completed power surveys to the landowner, and these have been approved. Our engineers have started structural assessments on the area and have requested structural drawings from the landowner to make sure the area will be suitable for the equipment. Pending a positive outcome from the structural assessment, we will start legal proceedings to legally acquire the land from the landowner.

In case of any unforeseen complications with the two areas and to restore service to the area as soon as possible, we have located a third area as a back-up and are currently conducting surveys at the location to make sure the area will be suitable for the equipment.

We will keep you updated on this post.

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Update: 13 October 2022

Our engineers have started legal steps to legally acquire the land from the landowner for the first location, and we are waiting for a date for the legal hearing to take place. Once the legal steps are completed, we can start building the equipment needed for the new mast.

With regards to the second location (as a back-up, in case of any unforeseen problems with the first location), our engineers are conducting further surveys and power supply options required by the site provider in the next few weeks and will submit these for approval.  Pending a positive outcome to the surveys and power supply option, we will start legal steps to legally acquire the land from the site provider.

We will keep you updated on this post.

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Update: 02 September 2022

Over the past few weeks our engineers have completed the additional surveys for the first location and have submitted these to the landowner. We have started legal proceedings to legally acquire the land from the landowner and are waiting for a hearing date, this can take up to three months. Once the legal steps are completed, we can start building the equipment needed for the new mast.

With regards to the second area, we have located (as a back-up, in case of any unforeseen problems with the first location), we have been required to complete further surveys to make sure the area will be health and safety compliant. As part of the additional surveys, we are looking to identify a power supply option which will comply with health and safety and provide a suitable power supply to the mast. Pending a positive outcome to the surveys and power supply option, we will start legal steps to legally acquire the land from the site provider.

We will keep you updated on this post.

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Update: 26 August 2022

Over the past month our engineers have had planning approved for the first location. As part of the planning permission, we’ve been requested to complete further surveys at the area to make sure the site will be suitable for the equipment. We are working with the site provider to arrange a date to access the area and complete the additional surveys.

With regards to the second area we have located (as a back-up, in case of any unforeseen problems with the first location), we are currently waiting for the outcome to the submitted designs to agree planning permission. Pending a positive outcome to the designs, we will start legal steps to legally acquire the land from the site provider.

We will keep you updated on this post.

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Update: 26 July 2022

Our engineers have found two possible new locations for the new mast to be installed. We will only need to build one mast at one of the two locations, but we are undertaking all the required work on both locations in case any unforeseen problem with either occurs, giving us a plan b ready to go.

We have submitted final designs for the first location and are currently awaiting a hearing date to legally acquire the land from the provider. Pending a positive outcome from the legal steps, we will start building the equipment needed for the new mast.

For the second location, our engineers have submitted designs for approval and are currently awaiting an outcome. Pending a positive decision, we can start legal steps to acquire the land from the site provider and start building the equipment needed for the new mast, should this second location be needed.

We will keep you updated on this post.

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We’re aware of a signal issue that is affecting some of our customers in the Isle of Dogs.

Our mast in the area had to be removed from the existing site in June 2022 due to the area being redeveloped. As soon as we were made aware our equipment would need to be relocated, our engineers began looking for a new location for the mast. We have located two new locations for the mast to be installed, in case of any complications at either site.

Our engineers have completed designs at the first location, and the designs have passed health and safety checks to make sure the area will be suitable for the equipment. We are currently progressing with legal steps to acquire the land from the site provider. Pending a positive outcome from the legal hearing, we will start building the equipment needed for the new mast and confirm an approximate on-air date.

For the second location, our engineers have visited the area and completed designs, these have been submitted for approval. Pending a positive outcome from the designs, we will start legal proceedings to acquire the land from the site provider and start building the equipment needed for the new mast. 

We will keep you updated on this post.

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection. 

For information on who can use WiFi Calling and how to set up this service, please see our EE WiFi Calling: All you need to know - The EE Community

[Nazmul94]

Do we know to when this will be resolved?

this issue has been ongoing since June 2022 and I’ve not had a day with good reception in this area.

been paying for a line rental service that has no service.

this is very frustrating. I want a full refund of half this years line rental.

[James_B]

Hi @Nazmul94,

Welcome to the EE Community. 🙂

Please keep an eye on the original post, where we'll be posting the latest updates as we receive them.

To discuss your bill, please get in touch with Customer Care.

Thanks

James

[Tigger87]

Hi Christery,

do you know if there has been any update with Vodafone mast? 

thanks

[chistery]

Hi @Tigger87  The Vodafone mast was approved, but not seen any sign of it being built yet. That said, Kedge House is still there so not sure when or if that will be demolished

[KKabir]

It’s absolutely ridiculous that after 6 months, this issue has not been resolved. I am so dissatisfied and disappointed by this. Normally, if 5G doesn’t work, you can use 4G, and if that fails, you can use 3G, but at my home address, I can’t use anything. 

What I don’t understand is why it is taking so long to sort out.

[chistery]

Hi @Leanne_T It's been a few months, any chance of an update? Thanks!

[Leanne_T]

Morning @chistery @KKabir 

The main post has been updated with the latest information. 

Leanne 🙂

[WaterWheel]

Thank you for the updates, Leanne. Has a temporary mobile mast been considered while EE await the outcome of the various processes? 

[Leanne_T]

Hi @WaterWheel 

Thanks for coming here. 

The third location we have located as a back-up will be a temporary mast to restore service as quickly as possible, and we are currently working with the site provider to access the area to complete surveys to make sure the area will be suitable for the equipment.

We will keep you updated on the main post.

Leanne. 

[Tigger87]

Can we please have an update when the mast will be installed and working? Firm dates would be appreciated as this has taken an extremely long time. Thanks