Updated: 11 July 2023
Over the past week, our engineers have completed installing the mast onto the network, and the mast is now on-air restoring full coverage to Thurston.
We will continue to monitor performance in the area.
Update: 08 June 2023
Over the past few weeks, the fibre provider has completed the leased line installation to provide transmission to the mast, and we have started integrating the mast onto the network. Barring any unforeseen delays, we expect the mast to be integrated onto the network and on-air by the end of June.
We will keep you updated on this post.
Update: 26 May 2023
Over the past few weeks, the fibre provider has experienced a slight delay accessing the area to install the leased line to provide transmission to the mast. Barring any further unforeseen delays, we expect the leased line to be installed by the end of this week. Once all work is completed our engineers will start integrating the mast onto the network. We expect the mast to be on-air by the middle of June.
We will keep you updated on this post.
Update: 03 May 2023
Over the past few weeks, our engineers have been working with the landowner to arrange a date for the fibre provider to access the area and install the leased line. Barring any unforeseen delays, the fibre provider will install the leased line to provide transmission to the mast by the end of next week. We expect the mast to be on-air by the end of May, which will restore full service to the area.
We will keep you updated on this post
We are aware of a signal issue that is affecting some of our customers in the Thurston area. Our mast in the area had to be removed from the existing site in March 2023, as this was requested by the landowner. Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed, and we have located a new area.
We have completed the required designs and surveys to make sure the land will be suitable for the equipment, and our engineers have built the equipment needed for the new mast. We are working with the fibre provider to install a leased line to provide transmission to the site. Once we have a date to access the area and all work is completed, we will confirm an approximate on-air date for the new mast.
We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.
For information on who can use WiFi Calling and how to set up this service, please see our EE WiFi Calling: All you need to know, article.
