Update: 01 July 2025
Over the past month, our engineers have submitted surveys and drawings to the site provider for planning permission to be approved. The drawings have been approved; however, additional surveys are needed to make sure the area will be suitable for the equipment.
We are working with the site provider to arrange a date to access the area to complete the additional surveys and submit these for approval. Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.
We will keep you updated on this post.
We are aware of a signal issue that is affecting some of our customers in the Queslett and Pheasey area. Our mast in the area had to be removed from the existing site at the end of May 2025, as this was requested by the site owner.
Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located an area for the new mast and are currently conducting surveys to make sure the location will be suitable for the equipment. Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.
We will keep you updated on this post.
We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.
