Coverage in Kingswood, Bristol

Leanne_T · ‎06-08-2020

Update: 01 October 2024

Over the past few days, our engineers have integrated all parts of the mast onto the network and the mast is now on-air.

We will continue to monitor performance in the area.

Update: 11 September 2024

Over the past month, our engineers have experienced a further delay activating the first part of the mast. This was due to tests being completed on the second part of the mast which required further structural tests before this could be integrated onto the network. Barring any further unforeseen delays, we expect all parts of the mast to be activated at the same time by the beginning of October.

We will keep you updated on this post.

Update: 02 August 2024

Over the past few weeks, our engineers have experienced a slight delay accessing the area to install the parts needed for the first part of the mast to be activated. Barring any further unforeseen delays, we expect to access the area and complete the work needed by the middle of September.

We will keep you updated on this post.

Update: 19 July 2024

Over the past few weeks, our engineers have obtained the parts needed for the first part of the mast. Barring any unforeseen delays, we expect the first part of the mast to be on-air by the beginning of August.

We will keep you updated on this post.

Update: 27 June 2024

Over the past few weeks, our engineers have experienced a slight delay obtaining the parts needed for the first part of the mast. Once the parts have been installed, we can confirm an approximate on-air date for the first part of the mast.

We will keep you updated on this post.

Update: 24 May 2024

Over the past few months, our engineers have been continuing building the equipment needed for the new mast and expect parts of the mast to be on-air by the end of June. Activating the parts of the mast that will be built will significantly improve coverage to the area.

For the remaining parts of the mast, structural tests are ongoing to make sure the structure will be safe. Pending a positive outcome from the structural tests, the remaining part of the mast will be integrated onto the network at a later date.

We will keep you updated on this post.

Update: 27 March 2024

Over the past few months, our engineers have been continuing building the equipment needed for the new mast and have found one part of the build will require further structural tests to make sure the structure will be safe, before this part can be activated onto the network.

Once the build has been completed for the remaining parts of the mast, we will start integrating the mast onto the network and confirm an approximate on-air date. Pending a positive outcome from the structural tests, the remaining part of the mast will be integrated onto the network at a later date, once all parts of the mast are on-air full service will be restored to the Kingswood area.

We will keep you updated on this post.

Update: 04 January 2024

Over the past month, our engineers have started building equipment which doesn’t require access to the area for the new mast, whilst waiting for the road closure date to be provided by Traffic Management. Barring any unexpected delays, we expect the road closure to be actioned within the next few months and the installation of the new mast to be completed by the end of March. Once all work has been completed, we can confirm an approximate on-air date.

We will keep you updated on this post.

Update: 12 October 2023

Over the past few months our engineers have successfully completed negotiations with the site provider to acquire the land. To access the area and start building the equipment needed for the new mast, we will need to request a road closure with Traffic Management. Once the request has been submitted, the lead time for Traffic Management to approve the closure is three months. Once the road closure has been requested and a date approved, we can start building the equipment needed for the new mast and confirm an approximate on-air date.

We will keep you updated on this post.

Update: 12 August 2023

Over the past few months, our engineers have completed the required surveys and designs and are currently in negotiations to legally acquire the land from the site provider. Pending a positive outcome from the negotiations, we can start building the equipment needed for the new mast and confirm an approximate on-air date.

In case of any unforeseen complications with the first area, and to restore coverage to Kingswood as soon as possible, we have located a second area as a back-up.

We are working with the site provider to access the area and complete designs and surveys to make sure the area will be suitable for the equipment. Pending a positive outcome from the surveys, we can start building the equipment needed and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

Update: 05 May 2023

Over the past few months, the asbestos specialists have attended the area and completed the work required to make the area safe to access in Speedwell. Once the area was made safe, our engineers attended the site and completed the fibre transmission to the mast. The mast in Speedwell came back on-air this week, and we are continuing to monitor service in the area. Due to the number of arson attacks on the mast, we are looking at securing the site in Speedwell to stop any further attacks happening in the future.

Whilst we have been working to restore service to the Speedwell mast, our mast in the Kingswood area was subjected to an arson attack, which caused irreparable damage and required a new location for the mast. Our engineers have located a new area for the mast to be built and are completing surveys and designs of the area to make sure this will be suitable for the equipment. Pending a positive outcome from the surveys and designs, we will start legal proceedings to legally acquire the land from the site provider to start building the equipment needed for the new mast in Kingswood.

We will keep you updated on this post.

Update: 06 February 2023

Over the past few months, our engineers have been working with the site provider to arrange access to the area and conduct surveys for potential asbestos. The surveys have been completed at the location and asbestos has been confirmed. We are in negotiations with asbestos specialists to make the area safe to access. Once the area has been made safe for our engineers to access, we can complete the fibre transmission and confirm an approximate on-air date.

Unfortunately, whilst we have been working to restore service to the Speedwell mast, another mast in the area which provides coverage to the Speedwell and Kingswood area has been subjected to an arson attack which has caused irreparable damage to the equipment and the mast has been taken off-air. Due to the damage caused by the fire, the council are planning to demolish the building and requested all equipment is removed from the location.

Our engineers are currently looking for a new location for the Kingswood mast and, once an area has been located, we will conduct surveys to make sure the area will be suitable for the equipment.

We are working to restore service to the areas as quickly as possible and will keep you updated on this post.

Update: 20 December 2022

Over the past few weeks, we have been working with the site provider to arrange access to the area safely. Our engineers are expected to visit the site with a specialist asbestos contractor to complete surveys of the area within the first few weeks of January. Pending a positive outcome to the surveys, we can arrange a date to complete the fibre transmission and confirm an approximate on-air date for the mast.

We will keep you updated on this post.

Update: 07 November 2022

To date, the fibre provider has been unable to complete the work required to complete the fibre transmission. This is because the area where the transmission is located is currently a health and safety risk for the engineers to enter. We are working with the site provider to provide safe access to the area to complete the work needed for the mast to be on-air.

We will keep you updated on this post.

Update: 02 September 2022

Over the past few months our engineers have been working with the site provider and have attended the site to complete the required surveys, and the fibre provider have installed the leased line to provide the transmission to the site. We are currently working with the site provider for the fibre provider to access the area again and complete the transmission, as further work is required for the mast to be on-air. Once we have a date for the final steps to be completed, we will provide an approximate on-air date for the mast.

Update: 28 June 2022

Our engineers have been made aware the building on which our site is located has changed ownership. We are attempting to get in contact with the new landowner to arrange a date to access the area, so the fibre provider can install the leased line required to provide transmission to the site.

Once we have a date to access the area, we will update this post and confirm an approximate on-air date.

We will keep you updated on this post.

Update: 13 April 2022

Our engineers are currently in negotiations with the site provider to arrange a date to access the area and complete the work required for the mast. Once we have a date to access the land, the fibre provider can install fibre to the area which is required to provide the transmission to the site.

Once all work is completed, we can provide an approximate on-air date. We will keep you updated on this post.

Update: 07 March 2022

Over the past few months our engineers have been working with Openreach to install the leased line. We are currently working with the fibre provider to install fibre to the area which will provide transmission to the site. They are working with the site provider for legal sign off to access the area and complete the installation. Once all steps are completed, we can provide an on-air date for the mast.

We will keep you updated on this post.

Update: 25 January 2022

Over the past few months our engineers have been working with the landowner for Openreach to access the area and install a new leased line, after the previous one was totally destroyed in an arson attack.

Barring any unforeseen delays, we expect the leased line to be replaced and integrated onto the network by the middle of March. Once all work is completed, this will restore full service in Speedwell.

We will keep you updated on this post.

Update: 07 October 2021

To date, our engineers have been unable to gain access to the site to complete the survey and replace the damaged lease line. We are working extremely hard with the site provider to negotiate terms for accessing the mast, to restore full service to Speedwell.

Once we have a date for Openreach to access the area and complete the checks for the leased line to be replaced, we will update this post.

Update: 01 July 2021

Openreach have been unable to access the site in June to complete the survey. The survey is needed before we can replace the damaged leased line and integrate this onto the network.

We are working with the site provider to arrange access for Openreach to complete the required checks and arrange a date for the replacement leased line to be installed.

We will keep you updated on this post.

Update: 03 June 2021

Over the past few weeks our engineers have restored power to the mast. They have found the existing leased line has been severely damaged by the fire, so we are currently working with Openreach to install a new leased line. Openreach are scheduled to survey the site by the end of June.

Once the area has been surveyed, we can arrange access with the site provider to replace the leased line and integrate this onto the network.

Once we have a date for the mast being back on air, we will update this post.

Update: 09 April 2021

Our engineers have gained access to the area and have surveyed the mast. Because of the severe damage, the mast currently has no power or transmission. Our engineers have started working on getting power restored and can start to repair the equipment. We will keep you updated on this post.

Over the past few months, we have surveyed a number of locations for a new mast to be installed and have completed surveys on the areas. However, the locations have been found to be unsuitable for the equipment. Our engineers have found no suitable area for a mast in Speedwell that would provide the same level of coverage and are now focused on repairing the damaged mast. We are looking at securing the site to stop this happening in the future.

Update: 08 December 2020

Our engineers have continued discussions with the site provider over the past few months. However, to date, we’ve been unable to gain access to the site to start rebuilding the damaged mast.

Because of the location of the mast, and the damage caused to the exiting mast by the arson attacks, we are looking at locations for a new mast and will request planning permission once we find a suitable area.

We will keep you updated on this post.

We’re aware that some of our customers are experiencing an ongoing signal issue in the Speedwell area.

One of our masts in Speedwell has been subjected to three arson attacks over the past 12 months and has extensive fire damage. This has caused a loss of service to this mast.

Over the past 12 months our engineers have faced a number of health and safety issues, including asbestos, when gaining access to the mast to repair the damage. We are continuing to work with the site provider to ensure the site is safe to access, so that we can repair the extensive damage and replace the damaged parts. Whilst waiting for the health and safety measures to be completed, the mast has been vandalised further and now requires substantial repairs to restore service to the mast.

To improve coverage in the long term, we’ll be looking at possible alternative areas for a new mast, which will replace the existing fire damaged mast in the area and stop this happening again.

We will continue to keep you updated on the progress of the repairs and the new mast via this post.

We are sorry for any inconvenience caused. In the meantime, if you’re an EE pay monthly customer with a compatible phone you can use WiFi Calling to make and receive calls and texts over a WiFi connection.

For details on how to set up this service, please see our WiFi calling help pages.

Leanne_T · ‎04-06-2025

Hi there @XIIIPAUL @uvarvu

Thanks for coming back to the community.

If you're experiencing signal issues in the area since the mast has been on-air, please report this on our Service Status Checker. Once reported, the network team will get this looked into and keep you updated either by email or text.

If you would like to discuss the service and your options, please get in touch with our tech guides.

Thanks.

Leanne.

uvarvu · ‎04-06-2025

@Leanne_T Already tried this. EE said nothing wrong as the is mast is working fine. The problem isn’t the mast itself but where it’s located.

XIIIPAUL · ‎04-06-2025

Reports made but no response from EE or yourself from previous posts on this thread.

The Speedwell mast came back on line Nov 2024 but the Moravian Road mast has not yet been confirmed as repaired and fully operational - perhaps you’d care to clarify please?

Leanne_T · ‎19-06-2025

Hi @XIIIPAUL

If you have service problems in the area since all work was completed in October last year, please get in touch and our tech guides will get the service looked into and discuss your options.

Thanks.

Leanne.

XIIIPAUL · ‎19-06-2025

Why do I have to start again??? I’m still with no service where before I had good service.

You, Leanne,have yet to answer my numerous questions regarding the Moravian Road mast and when it will resume full service.

The Soundwell mast that came back on line is north Kingswood and I’m South Kingswood.

My original complaint re the lack of service HAS NOT EVER BEEN RESOLVED.

Please, just for once help a customer out and confirm when the previously good signal will be reinstated to the BS15 area.

when will Moravian Road mast be fully operational once more.

Leanne_T · ‎20-06-2025

Hi @XIIIPAUL

Our engineers completed the work needed in Speedwell and Kingswood last year, and the main page was updated.

If you're experiencing service issues in the area, this would need to be investigated with our tech guides and ways to get in touch can be found in the Contact Us page.

If you have opened a complaint previously and this has been closed, you can open a new complaint using the Make a Complaint form online.

Leanne.

XIIIPAUL · ‎20-06-2025

Why on earth can’t you read a message and give a straight forward answers to simple questions.

The Speedwell area mast was indeed replaced finally in Oct 2024 and is detailed by you in the blog for Kingswood. YOU DONT MENTION ANY OTHER REPAIRS IN KINGSWOOD IN THE 4 YEAR BLOG.

When will the damaged Moravian Road be repaired or replaced?

If it’s been replaced, when and where is the replacement?

Why having already complained about the drastic loss of previously good signal do I have to complain AGAIN?

There are three simple straight forward questions, try to answer them and not feed more glib, inaccurate and misleading drivel that you have fed me to date.

Thank you.

Leanne_T · ‎26-06-2025

Hi @XIIIPAUL

The mast in Kingswood that was subjected to an arson attack was discussed in the 06 February 2023 and also the 05 May 2023 update, the May update also advised the Speedwell mast was repaired and back on-air.

The Kingswood mast in question, was unable to be repaired and required a new location for the new mast. Our engineers located a new area and the new mast was built and integrated onto the network at the new location on 01 October 2024. After the work was completed no further updates were needed for the area.

Sorry, we are unable to provide location details for the new mast in Kingswood.

If you are experiencing service issues in the area, you would need to get in touch to get this looked into.

Leanne.

uvarvu · ‎14-09-2025

Anyone noticed an improvement on the mast? I’m picking up 5G SA on this now and can pull down around 25-30mb from my house which is unheard of! When I next take my little ones to cubs and beavers which is next to the mast I’ll try a speed test again and see if I can top 1 gig.

uvarvu · ‎25-09-2025

Hit the gig for the first time. Had to get this close though. The radio on my 17 pro is awesome.