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Coverage in Barnet

Leanne_T
EE Community Support Team

Update: 16 July 2026

Over the past few months, our engineers have been continuing negotiations with the site provider for planning approval for the permanent mast.  Pending a positive outcome from the negotiations, we can start legal steps to legally acquire the land from the site provider and start

For the temporary mast, our engineers are working with the traffic management company to arrange a date to carry out the pressure test. Once the pressure test has been completed, the surveys will be submitted for approval. Pending a positive outcome from the surveys and tests, we can start building the equipment needed for the temporary mast.   

We will keep you updated on this post.


Update:  06 July 2026

For the past month, our engineers need to complete pressure tests of the area for the temporary mast, due to the location this will require traffic management. Once the pressure test has been completed, the surveys will be submitted for approval. Pending a positive outcome from the surveys and tests, we can start building the equipment needed for the temporary mast.   

We will keep you updated on this post.  


Update:  26 May 2026 

Over the past few weeks, for the temporary mast our engineers have started surveys at the area to make sure the area will be suitable for the equipment. Pending a positive outcome from the surveys, we can start building the equipment needed for the temporary mast. 

We will keep you updated on this post. 


Update: 24 April 2026 

Over the past few weeks, our engineers have been continuing negotiations with the site provider for planning approval for the first location. Pending a positive outcome from the negotiations, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.  

Our engineers have located an area for a temporary mast to be installed and are working with the site provider to conduct surveys to make sure the area will be suitable for the equipment. 

We will keep you updated on this post. 


Update: 26 March 2026 

Over the past few days, our engineers have optimised some of the existing sites in the area to support customers that have been impacted from the removal of the existing mast.  

Our engineers are looking at other temporary options to restore service as quickly as possible to Barnet, whilst continuing with the surveys for a new permanent mast at the new location.  

We will keep you updated on this post.


We are aware of a signal issue that is affecting some of our customers in the Barnet area. Our mast in the area had to be removed from the existing site in March 2026, as the building is being redeveloped. 

Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located an area for the new mast and are currently conducting surveys to make sure the location will be suitable for the equipment. Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.

We will keep you updated on this post.

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection. 

For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling, Help page.

104 REPLIES 104
cje85
Established Contributor
Established Contributor

The issue of councils rejecting new masts (even when they're needed to restore coverage) is finally getting some attention. Barnet is another example of a council blocking permission for a new mast and the area suffering no/poor coverage as a result.

https://www.ispreview.co.uk/index.php/2026/06/outdated-planning-system-forces-o2-uk-to-switch-off-do...

https://www.ispreview.co.uk/index.php/2026/06/removal-of-mobile-mast-near-essex-villages-leaves-loca...

 

K4C3Y
Visitor

I was told that by close of business on the 18th June 2026 that 5G will be restored.....then I was told 20th.....
Called EE customer services who have directed me to this site for updates.

Still nothing....everyone is now carrying an extra device to tether their EE handsets....

this has gone on long enough.  If not resolved by Friday, I will be porting all our handsets.

VDow
Visitor

What is happening with regards to the temporary mast. I have been unable to receive important calls or make any calls. I work from home. This has affected my reception for over two months..I keep texting and no response. Can you give an update of when this issue will be resolved. I've been a customer of EE and previously 121 for over 20 years. 

Louioo
Contributor
Contributor

I would also like to know how we are being compensated for this. I am being told constantly on phone calls, both for work and personal, that I keep breaking up and people can't hear me properly.

Furthermore, possibly not related, but my WiFi at home has also now completely gone down which isn't very useful at all, as I can't do WiFi calling now,.let alone use my laptop for work.

Leanne_T
EE Community Support Team

Hi everyone. 

The main post has been updated with the latest information. 

If you're affected by the mast being offline and would like to discuss your options, please get in touch with our tech guides. 

Leanne.

Yroy90
Visitor

This network issues is ridiculous. From march I have had no signs in my local area. I spoke to someone for EE today who has no clue what I was talking about. But then gave links to help fix the problem and less that 10 minutes later another person who told me my local area has no signal issues. I get emails claiming the issues is fixed. 
it’s a joke. 
I do not wish to stay with EE

Garn1
Visitor

Is there an estimated timescale for the work to be completed. Surely customers in the affected area should have their bills suspended until the work is complete. 

Leanne_T
EE Community Support Team

Hi everyone, 

The main post has been updated with the latest information. 

If you're affected by the mast being offline and would like to discuss your options, please get in touch with our tech guides. 

Leanne.

IanGee
Investigator
Investigator

Thanks for the updates Leanne. Where is the temporary mast going to be located? We're just north of Barnet town centre and the coverage is obviously even poorer than it was before the loss of the New Barnet site - almost non-existent.

Also can you explain the texts (below) I've been receiving from EE regularly over the past couple of years or more. I have no idea what the problem is and who "fixes" it. The mobile coverage never improves, as you know.

MyPlace update: We've found a problem near your My Places location: Home. This may affect your service. Everything should be back to normal within 15 hours. We'll keep you updated. Please visit ee.co.uk/wifi-calling to stay connected. Go to ee.co.uk/help/service-status to manage your network updates. To opt out, text STOP to 444. Thanks.

MyPlace update: The problem near your My Places location: Home has now been fixed. We recommend you restart your device. If you're still having issues, please call us on 150. Please go to ee.co.uk/help/service-status to manage your network updates. To opt out of updates, text STOP to 444. Thanks.

 

Leanne_T
EE Community Support Team

Hi @IanGee 

Sorry, we have no details on the location of the replacement mast in Barnet. 

To get the MyPlace texts looked into and check why this is showing as fixed, please give us a call and our tech guides will take a look at this for you 🙂

Leanne.