Coverage in Barnet

Leanne_T
EE Community Support Team

Update: 11 August 2026

Over the past few weeks, the traffic management test has been completed. Our engineers are waiting for detailed drawings to be completed to submit these for approval. Pending a positive outcome from the drawings, we can start building the equipment needed for the temporary mast.   

We will keep you updated on this post.


Update: 16 July 2026

Over the past few months, our engineers have been continuing negotiations with the site provider for planning approval for the permanent mast.  Pending a positive outcome from the negotiations, we can start legal steps to legally acquire the land from the site provider and start

For the temporary mast, our engineers are working with the traffic management company to arrange a date to carry out the pressure test. Once the pressure test has been completed, the surveys will be submitted for approval. Pending a positive outcome from the surveys and tests, we can start building the equipment needed for the temporary mast.   

We will keep you updated on this post.


Update:  06 July 2026

For the past month, our engineers need to complete pressure tests of the area for the temporary mast, due to the location this will require traffic management. Once the pressure test has been completed, the surveys will be submitted for approval. Pending a positive outcome from the surveys and tests, we can start building the equipment needed for the temporary mast.   

We will keep you updated on this post.  


Update:  26 May 2026 

Over the past few weeks, for the temporary mast our engineers have started surveys at the area to make sure the area will be suitable for the equipment. Pending a positive outcome from the surveys, we can start building the equipment needed for the temporary mast. 

We will keep you updated on this post. 


Update: 24 April 2026 

Over the past few weeks, our engineers have been continuing negotiations with the site provider for planning approval for the first location. Pending a positive outcome from the negotiations, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.  

Our engineers have located an area for a temporary mast to be installed and are working with the site provider to conduct surveys to make sure the area will be suitable for the equipment. 

We will keep you updated on this post. 


Update: 26 March 2026 

Over the past few days, our engineers have optimised some of the existing sites in the area to support customers that have been impacted from the removal of the existing mast.  

Our engineers are looking at other temporary options to restore service as quickly as possible to Barnet, whilst continuing with the surveys for a new permanent mast at the new location.  

We will keep you updated on this post.


We are aware of a signal issue that is affecting some of our customers in the Barnet area. Our mast in the area had to be removed from the existing site in March 2026, as the building is being redeveloped. 

Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located an area for the new mast and are currently conducting surveys to make sure the location will be suitable for the equipment. Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.

We will keep you updated on this post.

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection. 

For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling, Help page.

114 REPLIES 114
ee_user14
Expert Contributor
Expert Contributor

@NKelly1 wrote:

I am having to leave my house just to make it receive calls


Do you have WiFi at home?

Rtoshman
Explorer

What is the latest on the Barnet mast? The last update appears to be 8th August. 

We need coverage that we are paying for inside and outside of our homes in the Barnet area now.

All customers without service e.g within the area where the mast used to provide a signal to should have this cost automatically removed from bills without needed to contact customer service. 

The lack of communication is a kick in the teeth to your loyal customers.

Just change providers. Vodafone have okay signal in barnet. Is switched months ago. It is clear this isn’t going to be fixed any time soon. It’s been months. If you’re still using EE it’s your own fault at this point. Don’t moan. Just change provider.
You are entitled to exit your contract without fees as they are not providing the service you purchased so just leave. 
ee_user14
Expert Contributor
Expert Contributor

@Lewis205 wrote:
You are entitled to exit your contract without fees as they are not providing the service you purchased so just leave. 

You purchase a mobile service, not guaranteed coverage at a specific location.

Dazzarap
Visitor

I have finally got fed up of this issue and requested my PAC code today. It’s been ridiculous. Going to o2 as my wife has no problems in Barnet.