17-03-2026 11:05 AM - edited 16-07-2026 05:01 PM
Update: 16 July 2026
Over the past few months, our engineers have been continuing negotiations with the site provider for planning approval for the permanent mast. Pending a positive outcome from the negotiations, we can start legal steps to legally acquire the land from the site provider and start
For the temporary mast, our engineers are working with the traffic management company to arrange a date to carry out the pressure test. Once the pressure test has been completed, the surveys will be submitted for approval. Pending a positive outcome from the surveys and tests, we can start building the equipment needed for the temporary mast.
We will keep you updated on this post.
Update: 06 July 2026
For the past month, our engineers need to complete pressure tests of the area for the temporary mast, due to the location this will require traffic management. Once the pressure test has been completed, the surveys will be submitted for approval. Pending a positive outcome from the surveys and tests, we can start building the equipment needed for the temporary mast.
We will keep you updated on this post.
Update: 26 May 2026
Over the past few weeks, for the temporary mast our engineers have started surveys at the area to make sure the area will be suitable for the equipment. Pending a positive outcome from the surveys, we can start building the equipment needed for the temporary mast.
We will keep you updated on this post.
Update: 24 April 2026
Over the past few weeks, our engineers have been continuing negotiations with the site provider for planning approval for the first location. Pending a positive outcome from the negotiations, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.
Our engineers have located an area for a temporary mast to be installed and are working with the site provider to conduct surveys to make sure the area will be suitable for the equipment.
We will keep you updated on this post.
Update: 26 March 2026
Over the past few days, our engineers have optimised some of the existing sites in the area to support customers that have been impacted from the removal of the existing mast.
Our engineers are looking at other temporary options to restore service as quickly as possible to Barnet, whilst continuing with the surveys for a new permanent mast at the new location.
We will keep you updated on this post.
We are aware of a signal issue that is affecting some of our customers in the Barnet area. Our mast in the area had to be removed from the existing site in March 2026, as the building is being redeveloped.
Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located an area for the new mast and are currently conducting surveys to make sure the location will be suitable for the equipment. Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.
We will keep you updated on this post.
We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.
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22-07-2026 08:19 AM
This has now been an issue for over 4 months. Will any compensation be provided for those of us who cannot take or answer calls?
22-07-2026 10:58 AM
Hi @chattynat
If you're affected by the mast being offline and would like to discuss your options, please get in touch with our tech guides.
Leanne.
22-07-2026 11:12 AM
@chattynat wrote:Will any compensation be provided for those of us who cannot take or answer calls?
Are you saying that your phone is totally unable to take or answer calls regardless of location?
That's a different issue. You absolutely need to report that.
22-07-2026 06:41 PM
Surely EE got a notice period for the removal. In which case why wait until mast removal to look for another site.
22-07-2026 10:27 PM
@SAxoxo wrote:Surely EE got a notice period for the removal. In which case why wait until mast removal to look for another site.
The first post in this thread explicitly said "Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed"