Coverage in Barnet

Leanne_T
EE Community Support Team

Update: 11 August 2026

Over the past few weeks, the traffic management test has been completed. Our engineers are waiting for detailed drawings to be completed to submit these for approval. Pending a positive outcome from the drawings, we can start building the equipment needed for the temporary mast.   

We will keep you updated on this post.


Update: 16 July 2026

Over the past few months, our engineers have been continuing negotiations with the site provider for planning approval for the permanent mast.  Pending a positive outcome from the negotiations, we can start legal steps to legally acquire the land from the site provider and start

For the temporary mast, our engineers are working with the traffic management company to arrange a date to carry out the pressure test. Once the pressure test has been completed, the surveys will be submitted for approval. Pending a positive outcome from the surveys and tests, we can start building the equipment needed for the temporary mast.   

We will keep you updated on this post.


Update:  06 July 2026

For the past month, our engineers need to complete pressure tests of the area for the temporary mast, due to the location this will require traffic management. Once the pressure test has been completed, the surveys will be submitted for approval. Pending a positive outcome from the surveys and tests, we can start building the equipment needed for the temporary mast.   

We will keep you updated on this post.  


Update:  26 May 2026 

Over the past few weeks, for the temporary mast our engineers have started surveys at the area to make sure the area will be suitable for the equipment. Pending a positive outcome from the surveys, we can start building the equipment needed for the temporary mast. 

We will keep you updated on this post. 


Update: 24 April 2026 

Over the past few weeks, our engineers have been continuing negotiations with the site provider for planning approval for the first location. Pending a positive outcome from the negotiations, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.  

Our engineers have located an area for a temporary mast to be installed and are working with the site provider to conduct surveys to make sure the area will be suitable for the equipment. 

We will keep you updated on this post. 


Update: 26 March 2026 

Over the past few days, our engineers have optimised some of the existing sites in the area to support customers that have been impacted from the removal of the existing mast.  

Our engineers are looking at other temporary options to restore service as quickly as possible to Barnet, whilst continuing with the surveys for a new permanent mast at the new location.  

We will keep you updated on this post.


We are aware of a signal issue that is affecting some of our customers in the Barnet area. Our mast in the area had to be removed from the existing site in March 2026, as the building is being redeveloped. 

Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located an area for the new mast and are currently conducting surveys to make sure the location will be suitable for the equipment. Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.

We will keep you updated on this post.

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection. 

For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling, Help page.

108 REPLIES 108
chattynat
Visitor

This has now been an issue for over 4 months. Will any compensation be provided for those of us who cannot take or answer calls?

Leanne_T
EE Community Support Team

Hi @chattynat 

If you're affected by the mast being offline and would like to discuss your options, please get in touch with our tech guides. 

Leanne.

ee_user14
Skilled Contributor
Skilled Contributor

@chattynat wrote:

Will any compensation be provided for those of us who cannot take or answer calls?


Are you saying that your phone is totally unable to take or answer calls regardless of location?

That's a different issue. You absolutely need to report that.

SAxoxo
Visitor

Surely EE got a notice period for the removal. In which case why wait until mast removal to look for another site. 

ee_user14
Skilled Contributor
Skilled Contributor

@SAxoxo wrote:

Surely EE got a notice period for the removal. In which case why wait until mast removal to look for another site. 


The first post in this thread explicitly said "Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed"

What refund/compensation do you propose? We're paying for a service we're not getting.  Ironically you're in the business of communications but that just hasn't happened.  No info unless we chase it. 2 visits to nearest branch Brent x and they had no clue.  Now using wi fi calling. Thank you Bt. Very poor service for a company that prides itself on being the best in the business.  Please let us know what's going on and how you're going to compensate us.  It's not just an overnight problem this has gone on for months. 

ee_user14
Skilled Contributor
Skilled Contributor

@TriciaG wrote:

We're paying for a service we're not getting. ... Now using wi fi calling.


If you're using WiFi-calling, you are receiving a service.

In a way yes in a way no!

When I am at home wifi calling just about works, 90% of the time my calls get disconnected mid call. This is extremely frustrating when making GP/Hospital appointments as queue times are ridiculously long only to disconnected and kicked to the back, same goes for conntacting EE, nightmare.

I work 10 mins but wifi calling doesn't work for me in the building whilst connected to wifi for some reason, all calls are extremely poor. Between home and work I have ZERO connection.

What your saying is because I can partly receive service at home and work I should still pay full billing price, nah thats not how mobiles works. I shouldnt have to rely on wifi calling to use my mobile phone plain and simple.

 

I've lost count at the amount of EE reps I've spoke to in the last 4 months but now spoken to some really good ones that have helped me a lot.


@MikeIceKidd wrote:

When I am at home wifi calling just about works, 90% of the time my calls get disconnected mid call.


WiFi-calling is fundamentally a reliable & stable service, perfectly capable of call quality & reliability as good as the mobile network.

If you have specific issues with the service, it may be worth starting your own separate post detailing them, and others may be able to give suggestions. I can think of a few off-hand but they're probably better off in their own place so discussion on your specific issues doesn't de-rail this thread. Pop a link to your separate post here, by all means.

Hope you can get the help that may resolve your in-home issues.