Coverage improvments
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11-07-2022 04:19 PM
I have recently moved house and have very poor coverage on both 4g and phone signal. How can i find out if there are any plans to improve this or should i be looking to change network?
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11-07-2022 05:19 PM
@Karen401 : Have you checked the Network Status Checker there and reported your problem via that link?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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11-07-2022 05:33 PM
With the best of intentions, network rollout comes with very fluid timelines and exact details are known only internally.
Having said that, if your phone supports WiFi-calling, indoor coverage issues should not be a problem - the facility enables you to call & text without any requirement for mobile coverage.
You should also get seamless handover of calls between WiFi-calling indoors and 4G-calling outdoors.
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11-07-2022 06:09 PM
Should I still report it?
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11-07-2022 06:10 PM
so relying on very poor 4G just now.
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11-07-2022 06:21 PM
The online coverage tool has two functions;
1: "Check coverage" looks for predicted coverage in your area
2: "Check status" searches for known faults & issues in your locality, with the facility to report issues if not known.
What does the coverage check advise - does it reflect your experiences? If not, do other EE users have similar problems in the same location?
