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Could not activate mobile data

DeeMee
Visitor

I’ve recently transferred to EE from another provider. My number has transferred and I’ve started to use the EE services. Unfortunately, I’m unable to use data because I keep getting a message pop up stating ‘could not activate mobile data’ have tried to call the support line and person I was speaking to hung up. Did try call back but the wait was ridiculous. Any help will be appreciated.

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @DeeMee 

Welcome to the community.

Did you get a new phone from us or are you using the one you had through another network? Is your mobile data enabled in your phone settings?

Chris