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Cheadle hulme

Mcfc8575
Investigator
Investigator

‎05-05-2023 08:42 PM

Are there any EE customer service managers on here? 

0 Helpful
5 REPLIES 5
bristolian
EE Community Star
EE Community Star

‎05-05-2023 08:47 PM

This is a user discussion forum, what's the nature of your query?

Mcfc8575
Investigator
Investigator
In response to bristolian

‎09-05-2023 06:34 PM

I’ve had unusable service since mid November, just wondering how long it normally takes to fix a mast?

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Mcfc8575

‎10-05-2023 07:55 AM

Hi @Mcfc8575,

What does the Network Status Checker report for you area? (Select the 'check status' option)

James

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Mcfc8575
Investigator
Investigator
In response to James_B

‎10-05-2023 07:59 AM - last edited on ‎10-05-2023 08:00 AM by EE Community Manager

Ee customer service say it’s been ongoing since June last year with 2 of the masts that are close to me having major issues, I’ve been with them over 25 years with very few problems if any. The postcode is 

[Mod edit: Please do not post your postcode in this public forum. Thanks]

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Mcfc8575

‎10-05-2023 08:02 AM

Hi @Mcfc8575,

If you enter you postcode into the Network Status Checker it should show the latest information for any issues in your area. You can also register for text updates so we can keep you informed.

Hope this helps.

James

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