Can’t see my bill on the app and website

[angenike69]

Hi, 

I can’t login in my app and if I login in the website I get a message that the service isn’t working.

I made an upfront payment on my bill and I can’t see if payment was received and if I’m in credit.

if I text balance or bill on 150 that payment isn’t showing up.

I can’t talk on the phone as I got language barrier.

There are any ways to see if that payment went through in my account?

There are other people that has my same issue on login in their account? Or it’s just me?

Has someone an idea when they will fixed that issue?

thank you

[Chris_B]

@angenike69  as you receive that message when you log into your account you need to speak to customer support and request that they reset your account. 

[Ritu_D]

Good morning @angenike69 

Thanks for reaching out here on the community. 

I am sorry to hear you are having these issues. 

As the payment is not showing up when you text bill to 150, I would recommend checking in with your bank too. 

The best way to confirm the payment and get your online account working again would be to Contact one of our guides as Chris B mentioned. 

Thanks 

Ritu 

[angenike69]

Hi at last I made a call and they told that they are having an issue that will be fixed in around 24 hours.

I hope so