Call Dropping

madeline50
Established Contributor
Established Contributor

Hi last week or so my calls keep dropping I have spoken to someone at EE they gave instructions turn phone off still dropping she said it was me my phone ? But after popping message on village FB page 

several other have same issue  SO MY QUESTION please how do I stop call dropping I need a good connection as I call my mum who’s in a care home so I can’t keep phoning back ?

and I need for them to call me in emergency 

I have enabled Wi-Fi calls Wi-Fi is on all time 

have turned phone off shut down and re started 

not sure what else I can do phone is up to date and just over a year old I can’t really afford to buy new phone as only had it short time and I got it from EE local shop 

Samsung Galaxy A05s 

 

Thanks in advance 

10 REPLIES 10
Ali_A
EE Community Support Team

That's good news @madeline50. Hopefully your calls will be back to normal now. 

Thanks for keeping us updated! 

Ali