BT Mobile no phone signal

[Jane1952]

I have been a BT Mobile user for many years. Now my phone says No Signal or occasionally I get an intermitent weak signal. I can't find out how to access help from BT and when I texted 150 I was told that I am not an EE customer so they can't help. I cannot phone a helpline if there is one because the phone hardly works. I have never had any trouble before and I suspect this is because BT and EE are linked.  How can I get a phone signal back? I am paying monthly for calls with no signal.

[Jane1952]

Finally found a number 0800 800150 which is for BT mobile users. Miraculously I got through to a helpful technician in about one minute. It's a mast in my area that has gone down, so the problem is being dealt with

[XRaySpeX]

Linked but separate! You'll need to consult BT on network issues.

However you could 1st try Check Service Coverage at your post code there. It will report any network problems in this area and might allow you  to report your problem.

[bristolian]

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@XRaySpeX wrote:

However you could 1st try Check Service Coverage at your post code there.

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Whilst the use of the online status checker is always a good first-check, its use is restricted to EE-users.

You are unable to check or report issues if you don't have a myEE login, thus users of MVNO (which includes BT-Mobile) should pursue service issues through their provider directly.

[XRaySpeX]

@bristolian : I'm not an EE contract user. I just used it logged out of EE. Anybody can check the Coverage & Service Status at any postcode but would need to be an EE user to report an issue.

[bristolian]

I've just tried to use the status checker in a private browsing window (to simulate not being logged in) and got caught in the same loop &/or brick wall (depending on exact links taken) as I always have done - which was reported a while back but I suspect is intentional.

If anyone is able to evade this "must login" loop, then well done!

[XRaySpeX]

Why not try not logging in rather than simulating it? It's the real thing ! 😉