Just wondering if anyone else is currently experiencing the most atrocious call quality when either making or receiving phone calls to another mobile also on EE? But atrocious call quality I mean phone calls going horrendously garbled, digitising and sounding like it's 1998 on one2one when you had hardly any signal! 😉
This is currently happening to myself in London/South East, my mother who's in Somerset, and other family members who are in Cornwall and Leeds/West Yorkshire. It's happening on both iPhones (12 mini, 14 and SE 2020) and android phones (not sure of the models). It happens on 4G calling and WiFi Calling mostly, but also appears to happen when phone are connected to 2G (3G seems strangely unaffected!).
Just to repeat, this is ONLY for phone calls between EE mobiles. If any of us calls a landline, or another network like Vodafone or giffgaff (O2) or Smarty (Three) then the call quality is fine. So before anyone suggests we try sims in a different phone or get a replacement sim (already done that!) once again, I point to the fact it's only between EE mobiles, so CANNOT be a hardware issue.
Is this something known to EE but they're just keeping quiet? Is it part of the 3G switch off preparation? Or is it symptomatic of BT Group cutting corners and not really caring anymore if call quality is an issue?
It's such a shame, as the data on EE and the signal coverage is genuinely excellent, but if this doesn't improve by the time my contract is up (Jan 2024) then I'll be voting with my feet sadly! In 2023, the absolute base line for a communications company is to be able to make phone calls!
