Outgoing is working but Incoming from Other Network is not working

Farhank321 · ‎30-09-2023

Hello,

My Outgoing on my EE is working but Incoming from Other Network is not working. It says that “This user is UnAvailable”. However, if I dial from my other EE number then I do receive incoming calls..”. Strange!

Is anyone else is having same issue?

Tania79 · ‎30-09-2023

Hi

I have the same issue right now.I tried everything with Apple assistance but they couldn’t help me out and advised me to contact the EE support.

Farhank321 · ‎30-09-2023

Yes, it is better to call them tomorrow or if they are open then visit them so that they can sort out the issue.

Tania79 · ‎30-09-2023

Yes I will definitely contact them tomorrow

Farhank321 · ‎30-09-2023

Same here.. 👍🏻

Tania79 · ‎30-09-2023

Good luck to you 👍

Northerner · ‎01-10-2023

Hi @Farhank321

Are you on ee PAYG or pay monthly contract.

Have you tried restarting your device.

Are you on EE mobile network or wifi calling.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

bristolian · ‎01-10-2023

Have you recently ported your number in from another network? Porting data being awry is the usual cause for being able to receive "on-net" calls but not "off-net".

Tania79 · ‎01-10-2023

Hi

I am on pay monthly contract.Yes I tried restarting the device and I am on EE mobile network.

Thank you

Tania79 · ‎01-10-2023

No, I have this number since 2020.