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5G Issues - Suffolk

JoshHart
Visitor

‎26-03-2024 09:24 PM

I’m on an unlimited plan with the latest iPhone 15 Pro Max and for the last 3 weeks I have noticed a considerable drop in 5G performance, now only able to get around 6mbps and I’m not the only one, what is going on? I can’t seem to find any reports of any outages etc?

0 Helpful
4 REPLIES 4
Northerner
Grand Master
Grand Master

‎26-03-2024 09:31 PM

Hi @JoshHart 

Have you checked your local network for issues.

https://ee.co.uk/help/service-status

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
acharlwood
Investigator
Investigator

‎27-03-2024 04:00 PM

Is it consistent at all times? Long shot - but have you tested the speed really late/early (~23:00 - 08:00)?

0 Helpful
bristolian
Legend
Legend

‎27-03-2024 04:49 PM

Suffolk is quite a large area with many sites - is this a general observation or specific to a small locality?

0 Helpful
EssexBoyEE
Ace Contributor
Ace Contributor

‎27-03-2024 05:02 PM

Have you exceeded the 600gb FUP  Limit for UL Data Plans?

0 Helpful