5G Issues - Suffolk

JoshHart
Visitor

‎26-03-2024 09:24 PM

I’m on an unlimited plan with the latest iPhone 15 Pro Max and for the last 3 weeks I have noticed a considerable drop in 5G performance, now only able to get around 6mbps and I’m not the only one, what is going on? I can’t seem to find any reports of any outages etc?

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4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎26-03-2024 09:31 PM

Hi @JoshHart 

Have you checked your local network for issues.

https://ee.co.uk/help/service-status

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
acharlwood
Investigator
Investigator

‎27-03-2024 04:00 PM

Is it consistent at all times? Long shot - but have you tested the speed really late/early (~23:00 - 08:00)?

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bristolian
EE Community Star
EE Community Star

‎27-03-2024 04:49 PM

Suffolk is quite a large area with many sites - is this a general observation or specific to a small locality?

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EssexBoyEE
Ace Contributor
Ace Contributor

‎27-03-2024 05:02 PM

Have you exceeded the 600gb FUP  Limit for UL Data Plans?

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