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4GEE Mini will not connect to Mustang Mach E

Laika
Valued Contributor
Valued Contributor

‎20-07-2022 11:07 AM

EE just upgraded my old in car WiFi device from, I think it was called a Buzz and went in the 12v lighter hole, to a 4GEE Mini. 
all my devices connect fine but the car, which did connect to the old thing, will not.  I have looked at the Mach E forums and they talk of similar problems with other networks but are talking about DNS settings. There are very limited amount of settings on the 4GEE Mini and I have tried everything from WAP2 to WAP/WAP2, 2.5 to 5, security etc but my car just says unable to connect. If I put in the wrong password the car says it’s the wrong password so I know it’s talking. 
Any thoughts?

0 Helpful
20 REPLIES 20
Jon_K
Former EE Employee

‎20-07-2022 02:13 PM

Hi @Laika.

 

How does the new device connect to the car?

 

Is it plugged in or through something else like Bluetooth?

 

Jon

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Laika
Valued Contributor
Valued Contributor
In response to Jon_K

‎20-07-2022 03:33 PM

Jon,
It has a modem and connects via WiFi. I can connect the car to the house wifi network and I can also connect to my phone via hotspot. It also connected ok to the Buzzard with the EE sim. It’s just the new Mini that it refuses to connect to.
I select wifi networks in settings on the car and enter the password.

Regards,
Sean Byrne
0 Helpful
Jon_K
Former EE Employee
In response to Laika

‎20-07-2022 03:44 PM

Thanks @Laika.

 

Do you get an error message when you try to connect the car and the WiFi device?

 

Jon

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Laika
Valued Contributor
Valued Contributor
In response to Jon_K

‎20-07-2022 04:55 PM

on,
No real error message just “Sync was not able to connect to 4GEE Mini”. That’s after i put the password in. If I put the incorrect password it says it’s the wrong password.

Regards,
Sean Byrne
0 Helpful
Christopher_G
EE Community Support Team
In response to Laika

‎20-07-2022 06:23 PM

Could you try forgetting all of your connections and re-setting them up from scratch, @Laika?

 

Chris

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Laika
Valued Contributor
Valued Contributor
In response to Christopher_G

‎20-07-2022 07:49 PM - last edited on ‎21-07-2022 06:19 PM by EE Community Moderator

Tried that. No go.

Regards,
xxxx xxxxx

 

[Mod edit: Please do not post personal information on the public board. Thanks!]

0 Helpful
Jon_K
Former EE Employee
In response to Laika

‎21-07-2022 09:30 AM

Thanks @Laika.

 

Other than completely resetting the new device and trying again, the best ting to do would be to get in touch with our Tech Gurus.

 

They will be able to run through advanced troubleshooting steps with you to try and get this connected.

 

Jon

0 Helpful
Laika
Valued Contributor
Valued Contributor
In response to Jon_K

‎21-07-2022 04:26 PM - last edited on ‎21-07-2022 06:20 PM by EE Community Moderator

Thanks Jon.
How do I get in touch with the Guru’s?

Regards,

xxxx xxxxx

 

[Mod edit: Please do not post personal information on the public board. Thanks!]

0 Helpful
Leanne_T
EE Community Support Team
In response to Laika

‎21-07-2022 05:21 PM

Hi @Laika

 

If you call us on 0800 079 8586 the team will be happy to help you get this looked into 🙂

 

Leanne.

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