Thought that i may as well post here, seeing that phoning or using the online chat is getting me nowhere at all, or at least no further forward at all.
I have posted in the past as regards the mast across from my address being brand new, and it has now been on and mostly working for a year now. It has had several issues during this past year, these are eventually resolved, although there seems to be a bit of a recurring issue, the current issue is not that.
So, since the 07/12/22 one of my sims, my partners phone(Huawei P30), can send and receive texts, cannot make or receive calls and cannot access mobile data. My answer was, just use the wifi, i'll look at it in a bit. So a week later when i get around to looking at it, i try swapping her sim to my phone(huawei P30 pro) and vice versa, queue both of us now having exactly the same issue, weird. But, the 4g router is still working (huawei B818-263), so i take the adventurous step of rebooting the router, now, since the 14/12/22 all 3 devices have the same issue. I would normally work from home, and our internet is purely powered by this 4g router, so off i go to the office 10-ish miles down the road, airplane mode on then off, and my phone is working perfectly as it usually does. Go home after my shift, still no connection. So, i ask the neighbours, 2 of the neighbours have exactly the same issue. Off to report to EE, yes, we see there's an issue, engineers will come and fix it etc. Two days later, engineers up at the mast, the neighbours router gets reconnected and is still working today a week later, i still have the same issue on all 3 devices, i have taken 2 of the phones out of the house and driven to get connected to the next mast along the road, and they work fine on that mast, but not at all back home. So i contact EE to be told, well, the mast is faulty and it is awaiting a part which is why it is still offline, this however does not explain why my neighbours 4g router is still connected and still working. If everyone was offline, it would just be tough luck, and we would need to wait for the mast to get fixed, but i cannot understand how the neighbours router is connected and working and no other device will work. I guess i'm just looking for advice from anyone on here that might have a better clue than the first line advisors who seem to struggle with any explanation beyond, the mast is faulty, just use your home wifi until the mast is resolved.
The image above is my mast, well, the only one that can be connected to at this address, until this mast went live there was no signal at all here, not even to make emergency calls on any network.
