data charges despite unlimited data

[florence810]

I have a monthly contract which has unlimited data. Yet I am being charged for going over my limit at the beginning of the month. My account says that I've used 0MB of my allowance.

[Chris_B]

@florence810  Not possible,  if you don’t have any data you are not charged unless you purchase a data add on.  You can not use data without any allowance of data first.    So do you have a re-occurring data add that you are being charged for ? 

[lloydy135]

This has been happening to me for the past year and half, my bill yesterday was 86 pound witch should be 60 odd pound.  i have an unlimited plan and i don't call other country's. The web site is **bleep**, keeps giving me errors wont tell me what the extra charges are for. Thank **bleep** my contract ends next month wont ever have a contract with them again Thieves' when i spoke to them on the phone they could not help wanted to add a laptop to my contract but not lower it, some crap about getting it during covid EE are a joke and a scam 

[Chris_B]

@lloydy135    Your unlimited allowance doesn’t cover premium rate numbers or MMS it’s not just calling none UK numbers that are chargeable. 
 Your bill breakdown will show what the extra charges are for.    Have you tried using the EE app to see your bill breakdown as you don’t have to use your online account to see this.   And unless you’re within your upgrade period you can’t change to a cheaper tariff as the contract that you agreed to is for that set period of time at that price point.   So obviously this was a while ago you called as you say your contract term is up next month.  

[Rach_H]

Hi @lloydy135 

Welcome to the Community!

I'm sorry to hear your bill is higher than expcted, and that you've not felt that this was explained when you've called our team. It is likely some of these increases may be due to CPI, but I'd certainly recommend reaching back out to our Customer Care team, and they will be able to give you more information.

Rach