Mobile Data

A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

4G does not work

I have 95Gb left, however it does not work.

Resolved! Reduced

Hi I would like to reduce my data because I will be away for long time perhaps 2 years and I want to keep my number

Gift data

Hi I would like to Gift data please

roaming

Hi, I have been in portugal the last 10 days and my data has been working fine. Yesterday my data stopped working and i can not receive or send calls/texts My data and roaming is turned on in settings, i haven’t run out of data either as i have check...

4G connection

My internet has stopped working on my phone when I’m not connected to Wi-Fi any reasons for this ? I’ve checked my allowance and I have plenty of data left so don’t know what the issue is?

Adjust my plan

Please can you help me adjust my mobile pla

Not getting internet

Hi There,I have 65gb left, 20 pounds in my account, package valid until 15th of October, still getting no internet. Reboot my device, sim unplug and replug still getting same issue last couple of days. Please your help will be appreciated. Thanks

Paid for data and not came on

Hi I’ve just paid nearly £100 for data and it’s not came on? I paid £30 package and that went to next month which I don’t need so I need that to be cancelled and paid £40 for data it said immediately and still not come on this is a joke

Gift data

Why won't it let me gift data

Roaming data not working

Roaming data is not wokring I’ve tried everything that was recommended and it’s still not working is was working yesterday and the day before

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