Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Resolved! Use Apple Watch in irealnd

Apple Watch won’t work from uk to ireland

No access in Singapore

Same as some other posters on here, I am getting no access to data etc in Singapore. I m on an annual contract and as a frequent traveler pay for the annual data roaming add on which includes. Singapore. I have turned my phone off and on, tried to c...

Problems about mobile data

My EE shows that I have had a 15 pounds’ subscription pack, and that 50GB left of 50GB data. But it turned out the mobile data is still unusable on my phone. Did I lost any step or something? How can I solve this?

Bt data add on

I accepted the offer of double data as a BT customer but in the EE app my contract still shows the original amount on screen, even though it also says I have the double data applied. It refreshed yesterday so I haven't used it in one day.. Does the a...

Gifting data to smart watches

Hi i am considering upgrading my series 3 watch to an apple ultra. Can i gift data from my phone account to it?

Re: Little to no 5g and poor speed despite being in an "excellent" are

I have the same issue and have for a year, they told me I've had my speeds capped because my download was over the data limit which in my last session the lady on the phone knew that's impossible as I called a few days after my data reset with these ...

Free double data text

I received a text offering me double data as an EE and BT customer. 150 replied saying I have now got it but I can’t see it on my account! How long does it take to be activated please? Thank you.

Lost 4G connection

Up until 3 weeks ago I had a 4G signal. This has just stopped working. I am not on flight mode, am in an area with a strong signal, tried a factory reset (and lost my photos!), haven't used up my data and my husband's EE sim card in my phone (the sam...

My GB is gone

I topped up my account yesterday. Billing time is over today. The account was topped up and the saved GB disappeared.

Data Roaming

Do we really have to pay for our data, calls, texts etc, while in Spain. We didn't have to while our mobiles were with BT. After all it was BT that moved us over to EE. We had been with BT for a number of years and the guy (Lewis) who talked me throu...