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Youtube data usage

kellyseyeno1
Contributor
Contributor

‎03-08-2024 11:59 AM

I have been notified by EE that I have used 8GB of my monthly data allowance only 6 days into my data cycle. My allowance is 10GB a month.

I checked my app usage in settings and found that the highest user was only around 800MB. In total the app usage to date this cycle is around 1GB according to my phone record.

I rang 150 who told me that according to their records the biggest user this monthly cycle is Youtube with a whopping 7GB in the last 6 days! I rarely watch Youtube on my phone and certainly do not recall doing so over the past 6 days.  According to my app usage information I have used 1MB on Youtube and 97KB on  Youtube Music over the past 6 days, both piffling amounts. 

EE could not explain why there is this discrepancy between my phone record and their record of my data usage. Clearly there is something fundamentally wrong here.

I would be grateful if anyone has any views on how this issue can be remedied, 

0 Helpful
20 REPLIES 20
Christopher_G
EE Community Support Team
In response to Smvs

‎29-09-2024 08:03 AM

Hi @Smvs 

I recommend checking the mobile data usage in the settings of the iPad. It should show you how much mobile data each app has used since it was last reset. If you scroll down, right to the bottom of the mobile data section, you can reset the statistics so that you can monitor it going forward. 

Chris