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Wrong info

Em000
Explorer

‎02-11-2022 07:14 PM

Hi. My data package is £10 per month with 5gb of data, unlimited texts and 500 free minutes of calls. I had more than 9gb left this morning. My app and EE online say I only have 203mb left and no texts or calls. I haven’t used any data today. Is the app working properly??

0 Helpful
3 REPLIES 3
bristolian
EE Community Star
EE Community Star

‎02-11-2022 08:00 PM

If you text AL or BALANCE to 150, what does the response say?

If your monthly allowance is 5Gb, it seems odd for you to have had >9Gb this morning - does any individual app show up as being greedy, in your phone's data counter?

Or have you used mobile data to download a software update?

Em000
Explorer
In response to bristolian

‎02-11-2022 08:09 PM

Yes. The text was different and correct. Lots of data etc. so is the app just glitchy?

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎02-11-2022 09:50 PM

You can only rely on the 150 Text Service at the mo'.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful