Why 25mbps speed cap?

Arvisz
Explorer

‎05-12-2023 04:40 PM

Hi i would like to know why EE is putting u under 25mbps speed cap? I’m new to EE and never saw someone limit your speed this way. Looked to other plans and even if u pay 30£ a month u still getting that speed cap. Internet is ultra slow(ok in all uk it’s not perfect)  and it’s even hard to use. Not to mention that u supposed to use 4g with 5g phone 😄 thanks for answers

0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎05-12-2023 04:51 PM

Cuz you're on PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Arvisz
Explorer
In response to XRaySpeX

‎05-12-2023 05:23 PM

Yeah but after bad service u wouldn’t event think about changing to normal plan 😐

0 Helpful
jayb5665
Visitor
In response to XRaySpeX

‎16-06-2024 09:07 PM

That really isn't an answer, OP was asking why their speed should be capped, just because they are on PAYG, and i agree with them, a 25mbps cap in 2024 really is pathetic

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to jayb5665

‎16-06-2024 09:13 PM

No, @jayb5665? It's a condition of buying a PAYG plan. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Rky
Prodigious Contributor
Prodigious Contributor

‎16-06-2024 11:07 PM

I have second line which is 10mbps capped for £10 a month, youtube etc all works well even in 1080 without buffering 

 

On first line I have no cap so it is 450 to 550mbps on 5G

Other operator whose name starts with Th is giving 900mbps on same location but I’m happy with anything more than 100mbps if I tether.

Best Regards,
Raj
0 Helpful