Where did my data go??

[stephen5000]

I have a very modest monthly allowance, for 5 years I made do with 1Gb, though recently it has shot up to 5Gb! On average, I use about 300Mb to 500Mb/month, I rarely use phone when I'm out, and if I do, it's only when I have a good WiFi connection.

In the last 2 days 3Gb of data just disappeared. I confess to watching YouTube in a hospital appointment yesterday, BUT, I was fully connected to the hospitals WiFi. Unlike other utilities like electric/gas/water etc you can read a meter and monitor your usage which you pay for. 'Data' is a black hole where as a customer, you have no means to monitor where your data has gone, or how much is used on any particular application.

So, I used 3Gb in 2 days, more than I on average use in 6 months!

Is there a way to see where it went, and also, is there an app that puts a 'meter' in the top task bar than can display live usage of data?

[stephen5000]

Yes, but only historically, to see what you 'spent' in the past, and you can't analyse where you have spent it so you can economise in the future. If you have the influence to suggest a 'live monitor' for an EE app update, I'm sure it won't be just me that would find it useful.

I can tell exactly how many texts I use by looking at them (though I never do as they are unlimited)

I can tell how many call minutes I use as my recent calls will show me the duration and who I called (but I never do because they are unlimited)

I can't tell where my data goes, yet this is where the big bucks of income for EE is derived from LOL I can see why it's kept a secret, but annoying nonetheless...

You wouldn't go to a supermarket, and get charged an amount the day after for a trolley of items you had no idea you picked - same principal... 😁

[Leanne_T]

Thanks for the feedback @stephen5000 

Leanne.

[Suspiria]

I have had a similar problem in the last 24 hours. Despite mostly being connected to WiFi at home and work I seem to have used up nearly 3gb of data in that time. I received a text at 21.04 last night saying I had used 80% of my 4gb of data. Three and a half hours later I received another text saying 100% had been used. During that period I was at home connected to Wifi and all I did on my phone was check the Euromillions numbers (and no I wasn't the one who won £117 million!) 

Below I have taken a screenshot from my phone which shows the data usage from today (3rd June, mostly spent asleep)  and clearly the figures don't add up! Am I missing something?

[Christopher_G]

Hi @Suspiria 

Welcome to the community.

What kind of phone are you using? Has your WiFi signal been quite strong throughout?

Chris

[Suspiria]

Hi. It's an Oppo Find X3 Neo 5G. Yes the signal has been fine.

[Christopher_G]

OK, thank you @Suspiria 

The data usage isn't in real-time. It can sometimes take a little longer for it to catch up with data used earlier making it seem like it's being deducted whilst you're connected to WiFi. If you don't think this is the case, I would recommend speaking to our technical support team.

Chris

[Suspiria]

Ok many thanks, will do.

[stephen5000]

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@Christopher_G wrote:

OK, thank you @Suspiria 

The data usage isn't in real-time. It can sometimes take a little longer for it to catch up with data used earlier making it seem like it's being deducted whilst you're connected to WiFi. If you don't think this is the case, I would recommend speaking to our technical support team.

Chris

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It's a case of your word against theirs. I was exactly the same, I was 100% connected to WiFi, yet my 'data; just disappeared. Because EE offer no way whatsoever of showing a customer where/when their data has been moved, it's a disgraceful situation. I do believe there was a massive tech glitch that just ate up people's data, and only a few of us noticed!

Data will be the next usage scandal that hits the headlines.

Those of us old enough to remember, will recall when networks offered the 'cross network' deal, where calls to the same network were free (to encourage friends/family to be on the same network), yet 'cross' networks were charged at a premium. The primary issue being, have a look at you contact book, can you tell what network a number is using? No, neither could the millions of customers that were ripped off paying premium rates and not knowing till their monthly invoice arrived. Even then, you were forced to pay £2.50 for an itemised bill! Can you imagine your local supermarket charging £2.50 for a receipt? LOL The whole thing is a carefully planned scam...

[NormanOr]

I have JUST been forced from Plusnet to EE - both BT companies - Plusnet gave you details of your daily usage, not EE.  On average I used 1 to 2 Gb of data each MONTH, Apple CarPlay and Apple Maps.  After just over one WEEK with EE I have apparently used 2 Gb of data and I have NO idea where it's gone!  When indoors I am under a Plusnet fibre contract so no WiFi issues.

Why is EE usage so different to Plusnet and where are the daily usage statistics?  Fortunately I was only 'forced' onto a monthly contract as a result of Plusnet leaving the mobile 'phone market.

Two companies under the same umbrella with such disparate methods of operation? 🤔

[stephen5000]

Interesting to note that PlusNet already do, what I was told was impossible to do by EE!