Usage abroad

Sarahhinch17
Explorer

‎12-06-2023 02:37 PM

I think it’s ridiculous that as a company you have changed your data charging and it now costs extra to use your own data abroad. I haven’t been charged this before and know of other companies who don’t do this, I would like to be refunded the amount or the contract will be terminated 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎12-06-2023 02:41 PM

You can't have a contract if you are just now being charged for using your data allowance abroad. You must be on PAYG.

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Sarahhinch17
Explorer
In response to XRaySpeX

‎12-06-2023 02:48 PM

I’m on a contract and pay monthly for the same amount 

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to Sarahhinch17

‎12-06-2023 03:26 PM

@Sarahhinch17 , if your contract was before the 7th July 2021, then nothing has changed, but if you upgraded or started your contract after the 7th July 2021, then you will need to have an add-on for EU or pay a daily charge for using data. This has been so because of Brexit.

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