Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Usage abroad

Sarahhinch17
Explorer

‎12-06-2023 02:37 PM

I think it’s ridiculous that as a company you have changed your data charging and it now costs extra to use your own data abroad. I haven’t been charged this before and know of other companies who don’t do this, I would like to be refunded the amount or the contract will be terminated 

0 Helpful
3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

‎12-06-2023 02:41 PM

You can't have a contract if you are just now being charged for using your data allowance abroad. You must be on PAYG.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Sarahhinch17
Explorer
In response to XRaySpeX

‎12-06-2023 02:48 PM

I’m on a contract and pay monthly for the same amount 

0 Helpful
Schockwave
Community Hero
Community Hero
In response to Sarahhinch17

‎12-06-2023 03:26 PM

@Sarahhinch17 , if your contract was before the 7th July 2021, then nothing has changed, but if you upgraded or started your contract after the 7th July 2021, then you will need to have an add-on for EU or pay a daily charge for using data. This has been so because of Brexit.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.