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Unable to Gift

PeterGen
Explorer

‎08-04-2023 08:04 AM

For some strange reason when trying to gift data within my family account it keeps giving me an error saying, unable to process try again later. This is happened for a few days now and despite me having in excess of 90gb unused data… is is only me? This is in the U.K. and recipients phones are U.K. 

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎08-04-2023 10:59 AM

Hi @PeterGen 

Welcome to the community.

Does this happen both through the My EE app and My EE desktop site?

Chris

0 Helpful
PeterGen
Explorer
In response to Christopher_G

‎08-04-2023 11:03 AM

Both sadly. On the app it does not even recognise all numbers in the family group, it does on the desktop site though 

0 Helpful
Christopher_G
EE Community Support Team
In response to PeterGen

‎08-04-2023 11:09 AM

OK, thanks for checking, @PeterGen 

I would recommend speaking to our Mobile Care team so they can look into why this is happening and gift the data manually.

Chris