Top-up credit not visible

[lizzie_bee_58]

I recently bought SIM-Free PAYG phone to use as a second phone. At the same time I bought an EE SIM card as my main phone is EE and I am happy with the coverage. I went online to add credit to the phone on Thursday 30/7 and paid £10 using a credit card. There are three issues - a) I have been checking the phone every day since and the balance is registering as nil; b) the debit is showing up on my credit card account not as EE Top Up but as a company based in Cyprus; and c) yesterday I  saw a debit of £49 from the same Cyprus registered company on my credit card account. I spoke to my credit card fraud department to confirm that the payment was not authorised by me and found that it had been set up as a subscription. This is clearly a scam of some sort, but it has made me hesitant to top-up again online.

[XRaySpeX]

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@lizzie_bee_58 wrote:

b) the debit is showing up on my credit card account not as EE Top Up but as a company based in Cyprus.

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That's a Red Flag for sure!

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@lizzie_bee_58 wrote:

I went online to add credit to the phone on Thursday 30/7 and paid £10 using a credit card.

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How did you top-it up? Where exactly did you go online to do so?

[lizzie_bee_58]

I'm not sure if I went via the EE website or searched EE PAYG mobile on Google then went via a link. I'm usually ultra-cautious checking URL addresses. It certainly looked like a valid EE site. Today I went onto a top-up page via the EE website and it looked the same - although I know that means nothing these days. I looked up the top-up company as well and on a Trust Pilot page where a number of reviewers had a similar tale. I'm off to my local EE store this afternoon to at least get the phone topped up and then I'll contact the credit card company.

[XRaySpeX]

Ah, a Google search! Most dangerous! Bet you fell for 1 of the top "Sponsored" results got up to look legit & placed before the official site.

The official EE Top-up site is Fast Top-up online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.