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The speed does not comply with the contract.

Stas0n4ik
Contributor
Contributor

‎12-07-2025 08:00 PM

Hello! I have encountered a problem. I have a contract for unlimited internet with a maximum speed of 100 Mbps. However, for some reason it used to be fine with 100 Mbps, and now it is only 10 Mbps. Please help me solve this problem. Thank you!

0 Helpful
2 REPLIES 2
Lesley_W
EE Community Support Team

‎13-07-2025 09:07 AM

Hi @Stas0n4ik 

Thanks for coming to the community.

Any speed caps are dependant on your plan, have you made any changes recently?

Lesley

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎14-07-2025 02:07 AM

10 Meg does comply with being at most 100 Meg! No contract is being broken. Mobile speeds cannot be guaranteed,

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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