Text offering me double data
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15-03-2023 03:50 PM
Hi I’ve had a text from 1122 offering me double data for free as I’m a bt and ee customer. This would be very helpful - but is the text message legitimate? Or is it a scam? Thanks 😊
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07-07-2023 12:39 PM
I think the person you spoke to was wrong. It's not a scam. I checked after receiving the same message from 1122, was told it was OK, replied to the text as instructed, and within a few minutes received another text from 150 this time saying "Hi from EE. Great news! We've just doubled your mobile data for free. All to say thanks for having BT and EE products in your home."
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07-07-2023 01:35 PM
Hi @emd123bt
Welcome to the community.
I'm sorry if you have been told differently, but that message is genuinely from us at EE. We use different text numbers for marketing offers.
Chris
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07-07-2023 02:48 PM
Hi all
Apologies - having checked the app since - I agree with the others in this chat - the app offered me the same thing, and so I replied, and indeed got the double data package.
So the EE advisor on the helpdesk was wrong!
My bad for any confusion caused, @Christopher_G can you pass along the message to the EE customer support helpdesk that they are briefing customers with the wrong information lol
Unfortunately I can't edit my earlier post - so there you go.
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07-07-2023 02:52 PM
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11-07-2023 03:15 PM
It’s true. I’ve hone from 100 to 200gb.
thought it was a con. Then had confirmation and double data.
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11-07-2023 03:33 PM
Hi Chris,
I have just doubled my data, which is great as it now shows in my EE app. Can I just ask I am the main account holder but I have three other phone contracts under my account (for family) does this offer apply to all of us or would it be just me?
Many thanks in advance.
Kindest Regards
Coolswinger.
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11-07-2023 03:50 PM
Hi @Coolswinger
If you log into your My EE app and select each number, this will show if the data has been doubled for these numbers.
Leanne.
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11-07-2023 03:59 PM
Hi Leanne, unfortunately it’s only mine that is showing up as doubled, does that mean the others can get this?
many thanks in advance
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11-07-2023 04:03 PM
If you give us a call on 150 the team can check if the other numbers would be eligible for the double data, if they are registered on the same account @Coolswinger
Leanne 🙂
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16-07-2023 02:25 PM
Hello, does getting the double data cost extra on top of your existing contract?
