System outages

[userbradley]

I have tried to gift Mobile Data to a number under my account and both the app and the website have errored. 

Every time, without fail I use the app or website they are having a technical issue.

What is EE doing to actively prevent this? How can you be so bad at running a service? 

Speaking to an EE rep on the phone they are left out in the dark about system outages!!! What a joke.

Is someone from EE able to give me a post mortem report on today's outage once it happens, as I am slowly losing confidence in EE's ability to operate a computer, let alone run a cell network.

Also, I can't find a link to a system status page, so I can actually see if EE know about the issue or if they're just twiddling their thumbs. 

[userbradley]

@James_B are you able to respond to my comments please?

[James_B]

Hi @userbradley,

Sorry, I don't have any further information on the nature of the fault.

James

[userbradley]

Okay, can you find out please? 

How are we expected to pay for a service and don't even get any information on what happened? 

Even google and amazon are more open than EE

https://status.cloud.google.com/summary

https://health.aws.amazon.com/health/status

Please find the cause internally and let me know, this is becoming a joke with EE, where they can't update the app without taking it down. It's 2022!

[James_B]

Hi @userbradley,

Sorry, I won't be able to give you any detailed information on the cause of this issue. The problem was server related and has now been resolved.

James

[userbradley]

@James_B what does that mean - how does one server take down an entire function? 

Why does EE not have a system status page at all?

Please can you point me in the direction to log a complaint?

[James_B]

Hi @userbradley,

I don't have any further information available to share regarding this short outage.

You can raise a complaint online at ee.co.uk/contact-ee/complaint.

Hope this helps.

James

[userbradley]

Cheers @James_B 

Have a good week mate - appreciate the help

[Chris_B]

@userbradley   Your account is on a server if that one server is having an issue it’ll effect all customers on that server.  Not all customers are on the same sever as I didn’t have any issues gifting data.     

[James_B]

No problem @userbradley

You too 🙂

James