Roaming

esraartuner
Investigator
Investigator

‎31-05-2023 10:27 PM

Hi! 

i am abroad and have been sent a text for roaming options. I’ve paid £100 for 900MB and 300MB  of data and I think it is appalling that I have not been given options for cheaper roaming costs. I would like to be refunded for the 900MB of data so I can pay for the cheaper roaming pass! I am a loyal customer and I feel I have been scammed 

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5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎31-05-2023 10:30 PM

Where are you?

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esraartuner
Investigator
Investigator
In response to XRaySpeX

‎01-06-2023 11:08 AM

I’m in America. I used the advice of the text EE sent and I’ve been told since I could have been roaming for less money with more MB. What can be done about it?

Sent from my iPhone
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Leanne_T
EE Community Support Team
In response to esraartuner

‎01-06-2023 11:27 AM

Hi @esraartuner 

Thanks for coming to the community. 

Do you have a pay as you go or pay monthly account? 

Leanne 🙂

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esraartuner
Investigator
Investigator
In response to Leanne_T

‎01-06-2023 11:34 AM

Monthly

Sent from my iPhone
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Katie_B
EE Community Support Team
In response to esraartuner

‎01-06-2023 11:49 AM

Thanks for getting back to us @esraartuner. 

What plan are you currently on?

Where abouts in America are you?

Katie

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