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Roaming in the USA

Lyd3
Investigator
Investigator

‎14-08-2022 02:16 PM

Hi

EE chat have told me x 3 tines that my account is ready to roam however on the control setting in my EE  account the roaming button won't let me enable it. It keeps saying error. EE assure me it's ok but worrying its not going to work. I fly later. 

Screenshot_20220814-134403_My EE.jpg

 

Screenshot_20220814-134344_My EE.jpg

 

0 Helpful
8 REPLIES 8
Northerner
Grand Master
Grand Master

‎14-08-2022 02:53 PM - edited ‎14-08-2022 02:54 PM

Hi @Lyd3 

What does it say when you text "ROAMING" to 150.

Is international calls and text active? (No from the image).

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Lyd3
Investigator
Investigator

‎14-08-2022 02:58 PM

Its says your device is set up to roam..

Screenshot_20220814-145538_Messages.jpg

 

0 Helpful
Northerner
Grand Master
Grand Master

‎14-08-2022 03:13 PM

Hi @@

Can you check for updates to your EE app as it looks like you're on the old app.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Lyd3
Investigator
Investigator

‎14-08-2022 03:14 PM

Yep it's all updated. Should I uninstall and try again?

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Lyd3

‎14-08-2022 05:59 PM

Don't worry or bother about the app. If it's doing the same in your online MyEE the issue lies deeper than the app. The app is a red herring.

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Lyd3
Investigator
Investigator

‎14-08-2022 06:03 PM

Yes it's on the online account too. Thanks I'll ring them now. 

0 Helpful
Glenn1611
Contributor
Contributor
In response to Lyd3

‎14-08-2022 08:35 PM

Same issue as that reported by a few of us here:

https://community.ee.co.uk/t5/My-EE-app-and-website/Bug/m-p/1158319

0 Helpful
Lyd3
Investigator
Investigator
In response to Glenn1611

‎14-08-2022 08:41 PM

Just read them all. I rang Customer Services and all they said oh glitch in the system but definitely account is set up for roaming.   Will see tomorrow when I land. Thanks

0 Helpful