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Roaming data add

Kim411
Visitor

‎10-11-2022 08:48 AM - last edited on ‎10-11-2022 09:03 AM by

I have paid for the travel pass for XXXXXXXXXXX and XXXXXXXXXXX, however it has stopped working for XXXXXXXXXXX and has no Internet connection I'm in Turkey at the moment and would like this resolved asap

 

[Mod Edit: Removed mobile numbers from public view]

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2 REPLIES 2
Christopher_G
EE Community Support Team

‎10-11-2022 09:04 AM

Hi @Kim411

Welcome to the community.

Was the service working originally for the one that isn't working now? Have you tried restarting the phone or manually connecting to an available network?

Chris

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XRaySpeX
Grand Master
Grand Master

‎10-11-2022 11:12 AM - edited ‎10-11-2022 11:13 AM

Can you make calls & texts?

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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