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SollyC · ‎08-06-2023

I am on a plan with EE and have been for a while, this is the first time this issue has occurred. I pay for unlimited calls and texts etc but seem to have no credit even though on my plan it says I have 18 days left. Any suggestions on how to fix this?

Leanne_T · ‎08-06-2023

They will be able to run through some checks and help you get this sorted @SollyC

Leanne 🙂

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XRaySpeX · ‎08-06-2023

What does texting AL to 150 from your no. fully report verbatim (it is free)?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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SollyC · ‎08-06-2023

I have text AL to 150 and received nothing, but on the my EE app it says I still have unlimted minutes text for 18 days and within the data section I still have plenty of GB left.

Leanne_T · ‎08-06-2023

Hi @SollyC

Are you unable to access data or send texts?

Thanks 🙂

Leanne.

SollyC · ‎08-06-2023

My data seems to be working fine no issue with that at all, but I cant text or call at all.

Leanne_T · ‎08-06-2023

Thanks @SollyC

Have you restarted the phone?

Can you call 150?

Leanne.

SollyC · ‎08-06-2023

After restarting my phone, instead of saying no credit anymore, it calls for a couple of seconds then instantly says "there is no reply" but the person I am trying to call is next to me and inst receiving it still.

Leanne_T · ‎08-06-2023

If you call 150, does the call connect? @SollyC

Leanne.

SollyC · ‎08-06-2023

yes it connects

Leanne_T · ‎08-06-2023

Thanks @SollyC

Can you restart the other phone and try calling again, does this work?

Leanne.