Re: EE mobile broadband sim not working

Amanda152
Explorer

‎23-12-2023 08:23 PM

I have the same issue but I bought a subscription and topped up so I can get add ons should I need it. Data showing as 20.5gb to use but nothing will connect to the wifi. 

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4 REPLIES 4
Katie_B
EE Community Support Team

‎24-12-2023 07:10 AM

Hello @Amanda152. 

Welcome to the EE Community. 

Is this SIM a new pay as you go SIM?

Katie

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XRaySpeX
EE Community Star
EE Community Star

‎24-12-2023 05:32 PM

@Amanda152 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Amanda152
Explorer
In response to Katie_B

‎26-12-2023 02:17 PM - last edited on ‎26-12-2023 05:55 PM by EE Community Moderator

Hi no it’s 1 I’ve had about 9 months now.
Kind Regards

Amanda ********

[Mod edit: Please do not share personal details such as your full name, as your posts are visible to the public. Thanks!]

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Leanne_T
EE Community Support Team
In response to Amanda152

‎27-12-2023 08:13 AM

Hi @Amanda152 

When was the last time the SIM was used for data? 

Have you restarted the device? 

Leanne 🙂

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