cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Problem internet,None Apps don't work

maslovaa28
Investigator
Investigator

HI

Here's the problem:
Only Instagram, Telegram and other messengers work
️Browser, YouTube, navigation don't work
The EE app shows that everything is active and fine


I don't know if it's related to my trip a week ago from holiday, I had roaming connected,now it’s off

How to solve the problem?

5 REPLIES 5
bristolian
EE Community Star
EE Community Star

Sounds the opposite to the usual problem of "I can't use social meeja" which tends to indicate a content lock issue.

When were you last able to use your web browser over EE's network?

Used this afternoon
After 4-5pm it stopped working

bristolian
EE Community Star
EE Community Star

Unlikely to be related to your prior roaming if mobile data was working only a couple of hours previously.

Are there any other apps that do/don't work?

Only messengers
Doesn't even open apple store or mail

Schockwave
EE Community Star
EE Community Star

@maslovaa28 , have you rebooted your phone to see if that solves the problem?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.