Community Activity

Still cant get access to my broadband bills

Hi everyone Ive changed over from BT internet to EE as I have mobiles with them anyway.  I cannot access my broadband bill anywhere and none of the links that are sent to me by text or email go anywhere.  I have called up several times and nothing ha...

Peggymay by Investigator
  • 399 Views
  • 8 replies
  • 0 Helpful

SMS not being received on 5G

Hi,Slightly strange issue i've got, I can't receive any SMS over 5G. They don't come through to the phone until i drop my network settings down to 4G. Has anyone else ever experienced this issue / know how to get this resolved. This is also happening...

bdg051 by Established Contributor
  • 36 Views
  • 4 replies
  • 0 Helpful

Wifi Drops Out - Online Gaming Same House

My flatmate and I recently signed up for EEs fiber package. One thing that has started happening is when we play online games together our pings will spike and crash the internet for both of us. Its incredibly frustrating and happens constantly whene...

Jammpot by Visitor
  • 10 Views
  • 0 replies
  • 0 Helpful

I agree.  Instructions not at all clear.  I have just installed and activated eSIM and have unlimited data in the UK..    I am now travelling in Germany but am not sure if I have same deal with roaming.  I have increased my roaming allowance from £10...

Matty10 by Visitor
  • 15 Views
  • 1 replies
  • 0 Helpful

EE Failing Miserably in USA

After meticulously going through a process with EE to get assurance of being able to use my mobile while here in Florida EE has failed on all fronts. Other members of the family here with Vodafone have experienced NO PROBLEMS regarding and making or ...

Resolved! upgrading from bt to ee issues

Hi,so its got to that time where my contract has ended,and looking at ee it seems id be saving a considerable chunk compared to the extorionate amount im currently paying with be, now i have logged into BT, seen the option to look at the EE deals,pre...

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No signal all day

Ho there, I have no signal all day. I am not able to receive messages, send messages, get calls or call myself. No issues signing in my account but unable to do anything else. Could someone assist me please?

New contract but old model router?

I renewed my contract with BT but they moved me to EE without actually telling me that they were going to to do this. The EE app wouldn't work with my BT router so they have sent me an EE Smart Hub 2 (SH20A) which I believe is actually an old model a...

Zaxxan by Explorer
  • 68 Views
  • 7 replies
  • 1 Helpful

Resolved! Roaming add-ons. How do they interact?

Ι have full roaming, roam in EU and Roam Further pass active in my new plan. Ηοw do these interact?In my previous plan I was able to use my allowance to call from/to US/EU while roaming and I asked for the same to be retained when I signed the new pl...

Elina_K by Contributor
  • 63 Views
  • 6 replies
  • 1 Helpful

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