Phone upgraded and no data

[Jamie9719]

I recently upgraded my phone to a sim only contract. Yesterday i still had a lot of my 45gb contract, it’s upgraded today to my 20gb contract but the app is saying I have 0 data left and will refresh in 29 days. I haven’t used the 25gb and now I’ll be paying a months bill to not receive data! Why isn’t my new data allowance showing? 

[Christopher_G]

Hi @Jamie9719 

Welcome to the community.

What does it say in your EE Online account? Does that show that you have data left?

Chris

[Jamie9719]

The app gives me this
 

 

Online gives me this

Whereas yesterday I had not used anymore than about 10gb from the 45gb before the change over

 

[Christopher_G]

Thanks, @Jamie9719 

That looks a bit strange. I recommend speaking to our Mobile Care team so they can check your account for you and try to fix this.

Chris

[Jamie9719]

I’ve tried this service twice today on the chat option. Both times they’ve told me they’ll give me a month of free data, which I haven’t received and can’t seem to resolve the issue! 

[Christopher_G]

Could you try calling to speak to someone, @Jamie9719? Hopefully they can fix this for you.

Chris