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Phone says 4G signal but speed test reveals 3Mb download speed

ThePath
Investigator
Investigator

‎12-09-2022 08:52 PM

Hi all,

New to EE. I have 2 sims, one in a mobile router, works great. Another in my phone. I've noticed my phone's speed on the Internet is painful despite it saying I have 4G. When I did a speed test using ookla it said I had 3Mb download speed.

Any ideas on whats happening. I have unlimited data and would expect much higher speeds than this even if capped!

Any thoughts much appreciated 🙏 

0 Helpful
8 REPLIES 8
Chris_B
Grand Master
Grand Master

‎12-09-2022 09:29 PM

@ThePath   Do you have apps running in the background on your device?  Have you tried restarting the device?  

0 Helpful
GBoydRatcliff
Investigator
Investigator

‎13-09-2022 09:22 AM

I find my mobile (mifi) device is usually significantly slower than the phone (the phones have such amazing data handling and processing power). However, while roaming in France I often find my data has dropped to 2-3mb/s and a restart of the phone sorts it. Not sure why, but it happens every few days

0 Helpful
Jon_K
Former EE Employee
In response to GBoydRatcliff

‎13-09-2022 11:43 AM

Hi @GBoydRatcliff.

 

What phone are you using, and what mobile WiFi device do you have?

 

Are you travelling around France or staying in one place?

 

Jon

0 Helpful
GBoydRatcliff
Investigator
Investigator
In response to Jon_K

‎13-09-2022 11:58 AM

I'm using an iPhone 12 (OS 15.6.1) and various LTE routers - a Huawei b535 at my house, and a GL iNet GL-X750 (Spitz) which is in my van. I previously had a Teltonika RUT955 as a mobile router but it was consistently slow!!
I tend to be in one place in France (have a house here), but do move around quite a bit too.
I have noticed that I now never get over about 20mb/s - so assume EE (or their roaming agreements) are throttling the connection. Previously I would regularly get 50-100mb/s

0 Helpful
ThePath
Investigator
Investigator
In response to Chris_B

‎13-09-2022 12:02 PM

Nothing out of the ordinary and yes I did a restart.

0 Helpful
ThePath
Investigator
Investigator
In response to GBoydRatcliff

‎13-09-2022 12:04 PM

I'm getting 60Mb on my netgear m2100, so no issues with that

0 Helpful
ThePath
Investigator
Investigator

‎14-09-2022 02:34 PM

This seems to have resolved itself. Doing the same speedtest now and it's 50Mb, I can only assume that work on the signal towers was happening around me. Still getting awful upload speeds though.

0 Helpful
Leanne_T
EE Community Support Team
In response to ThePath

‎14-09-2022 02:39 PM

Hi @ThePath

Do we have any reported known issues for the area on our EE Coverage & Network Status Checker? 

If nothing is showing you can report this and be kept up to date by email or text, by our network team.

Leanne.

0 Helpful