Personal hotspot

Megan1200 · ‎31-03-2023

My phone mysteriously "crashed" yesterday and now I have no personal hotspot -- and it's telling me I have to contact EE to get permission to add a hotspot to my account. What?! I had one until yesterday! I have unlimited data on my account. How do I fix this?

Northerner · ‎31-03-2023

Hi @Megan1200

Have you tried restarting your device?

How much data have you used? You only get 600Gb per month on unlimited, if you have used more then you might need to speak to EE.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Megan1200 · ‎31-03-2023

Hi @Northerner :

I've restarted the device (3x now) and have only used 1.2 GB in the past month, so that shouldn't be the issue. I've just reset my network settings, and that didn't do anything either.

James_B · ‎01-04-2023

Hi @Megan1200,

Welcome to the EE Community. 🙂

Which phone are you using?

James

Megan1200 · ‎02-04-2023

Hi @James_B: I'm on a iPhone 13. It an unlocked phone -- purchased directly from Apple, not through an EE contract. It CAME with a hotspot !

James_B · ‎02-04-2023

Hi @Megan1200,

Have you tried resetting your network settings?

Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings

James