Personal hotspot

Megan1200
Investigator
Investigator

‎31-03-2023 05:15 PM

My phone mysteriously "crashed" yesterday and now I have no personal hotspot -- and it's telling me I have to contact EE to get permission to add a hotspot to my account. What?! I had one until yesterday! I have unlimited data on my account. How do I fix this?

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5 REPLIES 5
Northerner
EE Community Star
EE Community Star

‎31-03-2023 06:00 PM

Hi @Megan1200 

Have you tried restarting your device? 

How much data have you used? You only get 600Gb per month on unlimited, if you have used more then you might need to speak to EE. 

Thanks 



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Megan1200
Investigator
Investigator
In response to Northerner

‎31-03-2023 06:06 PM

Hi @Northerner :

I've restarted the device (3x now) and have only used 1.2 GB in the past month, so that shouldn't be the issue. I've just reset my network settings, and that didn't do anything either.

 

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James_B
EE Community Manager
EE Community Manager
In response to Megan1200

‎01-04-2023 09:11 AM

Hi @Megan1200,

Welcome to the EE Community. 🙂

Which phone are you using?

James

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Megan1200
Investigator
Investigator
In response to James_B

‎02-04-2023 01:56 PM

Hi @James_B: I'm on a iPhone 13. It an unlocked phone -- purchased directly from Apple, not through an EE contract. It CAME with a hotspot !

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James_B
EE Community Manager
EE Community Manager
In response to Megan1200

‎02-04-2023 02:36 PM

Hi @Megan1200,

Have you tried resetting your network settings?

Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings

James

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