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No mobile data

DanJacko87
Visitor

‎23-10-2022 07:04 PM

I have had no mobile data since yesterday and whenever I press the button to switch it on in settings, the device tells me to install a sim (which is and has been in the device the whole time).

I have tried resetting the device and removing the sim and reinstalling but still not having much luck. I have also been on hold to EE for 40 minutes 3 times and still not got an answer 😕

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎23-10-2022 07:09 PM - edited ‎23-10-2022 07:10 PM

The SIM probably needs cleaning.

Are you on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
bristolian
EE Community Star
EE Community Star

‎23-10-2022 09:40 PM

Does your phone show signal indicators of a network? And are you able to make/receive voice calls?

That would be good evidence of the SIM allowing you access to a network, and the issue with data potentially being in the phone itself.

Are you able to take a screenshot of this error message?

0 Helpful