Hi EE,
I have been a customer of EE for many years and signed upto the EE 5g service since it's launch. Throughout the years I have been very happy with the speed of the 5g connection and felt superior over others with how fast web pages/music/videos would either download or stream. However, over the last say month i am not connecting to 5g in many areas throughout London and particularly at my home in North London. This is regardless whether I am in or outdoors. I have followed all procedures recommended on the EE site and have a albeit modern handset (S23 ultra). What i find most frustrating is that i have reported this issue on the EE 'report an issue' page many times recently but Not Once have I had any reply or recognition from EE regarding this. I pay a premium monthly subscription for a very substandard service. I have been a loyal customer for many years and am now contemplating changing to a new provider thanks to the poor/nil customer service provided.
